LuckyLadolce:
Mr Competent, do something to help them become competent

good suggestion. am on it like white on rice

Sorry Madam,..but asking you to bring the statement of account of the recipient is not out of order.

You need to understand that an online transaction have more than one failure point. it could be at the bank..Or at the receiving bank which is Uba in this case.

There are lots of guys out there who lie about transfers and this may be a reason why they need a statement from the other party to verify your story.

Having said all that ..6 months is too long to have an online transfer resolved..by now they should have been able to tell you what the issue is and the way forwArd..failure to do so shows them to be incompetent

v

..

Not a good idea to put your name, email, account number and phone details on the web like this.

Emyo:
Olamide Drops Another Crazy Sound, Calls This One Konkobility produced by Young Jonn the Wicked producer.

Thread here>>> https://www.nairaland.com/3144286/olamide-drops-another-crazy-sound

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Back to topic, we thank God for it

My friend go and pick up your brain from the Dustbin...


Back to topic, it takes the grace of God to recover such money

I had same experience with fidelity bank it took up to 5 months or more before i get my money back

Op please go and report the matter to efcc with all this your details and evidences.trust me fidelity will do something because at that point their name and integrity will be called to question. It's obviously an inside job.some of them will know how the money disappeared but they'll be covering up for each other

Efcc and financial dishonesty in banks is like pepper to the eyes.them fear efcc die

Economic and financial crimes comission will love to take up the matter since it's their job

When they come with handcuffs and frowning face and threaten to arrest everyone they see someone will open up because nobody wants to suffer akoba and adaba. NO one will hear of jail and still be covering up for colleague

NEHLIVE:
An angry customer has just accused Fidelity Bank Nigeria of defrauding her after the bank zapped her money while making an online transfer that failed since last year December.

Here is how she put it as she reached out to Splendormag;

[b]“I have tried everything i could but it seems i'm powerless to get help, and that’s why i’m reaching out to you. Please Splendormag, kindly help me spread this message out through your platform. I made a transfer last December to a UBA bank customer via an online transfer. I got a debit alert to that effect. But the person i transferred the money to did not receive the money. I went to Fidelity to complain about the issue and sent several emails but they kept tossing me around. They were clueless about the problem. After trying to get them to refund my money to no avail, they told me that i have to go and bring the statement of account of the person i was trying to transfer the money to. Now please, why must i ask a stranger i was trying to transact business with to give me their statement of account when my bank cannot even show me in my transaction history that i actually transferred money to the person? I only brought an item from the person and wanted to balance my payment. Please help me out, im sick and tired of this bank. It’s such a shame that this is bank that always boast of keeping their words, but they are nothing close to keeping their words at all. Imagine, since December last year. im really angry right now.”[/b]

That was how the Fidelity bank customer who has now become a victim wrote it. Pictured is also the screengrab of parts of her conversation with the bank’s staff, she sent to us.

24-48 hours was what Fidelity promised her, it's now about 2000 hours. Can anyone relate to this experience?

http://www.splendormag.com/2016/06/-see-how-fidelity-is-bank.html

In as much as I don't really like going to the ATM often,I also develop cold feet transferring money online because of issues like this,I can still bare the stress of ATM.

splendinho:
Have never in my life been frustrated by a bank as today... UBA for over a week have refused to issue me an ATM after several attempts. Been tossed from. One branch to another... I will not advice anybody to use UBA as their primary account... To transfer my cash via their useless form still didnt go through all cos of one customer care who doesn't know her job.. UBA is worse

UBA is no bank at all.

NEHLIVE:


24-48 hours is about 2000 hours according to Fidelity bank's clock... that's how they keep their words!

Wrong statement, 2000 hours is not yet 24hours in Fidelity bank's clock. If we are to go by the post the issue had been resolved.

this is becoming serious,no wonder mine that happened since April,i have filled forms like Gods knows how many times without my money been reversed....i see. fidelity pls reverse my money in peace

Madam go and bring ur friends statement of account for that period!

It can be done @ ANY FIDELITY BANK BRANCH so the person can simply waltz into a branch with his uba statement of account(IF YOU DONT WANNA KNOW HIS/HER ACCT BALANCE THUS PRIVACY IS MAINTAINED)

The bank NEEDS proof the money actually didn't go in(maybe their records shows it did) since he/she claimed he didn't see the alert/any transfer

Eaaya,, Dat fidelity bank for u ooo,, dey did d same to me some years back when I was in uniben and and up till dis very second noting has been don,, a d Dat make d end of my transaction with Dem,, Dat bank is just no it,, dey are opposite of wat ever dey stand for,, we keep our work but in reality dey don't,,, fidelity ¿ I fidelity!!

That's why I love FCMB

My advice to the op, stop sending mails or calling them. Walk in to the branch, go to the customer unit to explain and if they keep telling you story,raise your voice and complain loud before you know it, the branch Manager will come out to resolve your problem asap....

Trust me....It works!

Dear Faith,

Kindly get back to Fidelity Bank Trueserve and make reference to this conversation on Nairaland. I assured you of swift resolution.

On behave of Fidelity bank I sincerely apologies

Regards.

see me see wahala oo. this country self don tire me. BUHARI they do em own, BOKO HARAM they do their own, NEPA they do their own. market men and women they do their own NDA they do their own, now na BANK turn. i wan go village, witches and wizard no let me. wetin i go do? make una help me oo pls

Infidelity Bank plc

Port to zenith bank ; at least they are trying a little not like its perfect but its better than others

All this bank self, you guys should come and bank with me and i will multiply your money for you.


#supportmadeinnigeria#

For a while now have been battling with the same issue of bank transfer i tire for all our so call banks in Nigeria, a'm also a victim at GTBank Osogbo Osun Staten, i made an online transaction of $397 on the 11th Aug 2014 to a beneficiary in China through my online banking, the said amount as been deducted from my domiciliary account, bank charges of ( nine thousand plus ) was deducted from my naira account........ till now the beneficiary account as not been credited now nor the said amount remitted into my account

Oh yes! I have been a victim of defraud from banks. Mine was with Diamond bank. Placed the transfer with the mobile app (MY FIRST TIME USING THAT) to a brother who banks with Diamond to help me withdraw since he was going to use an ATM. That was on a friday brethen, i was debted but the transfer didnt go through. My G not minding gave me the cash from his with hope it was a network issue.
I went their branch here in osha, they tossed me like coins. They always had a reason to make them conclude "Please sir, come tomorrow" till i got tired of going there. Now, i have paid a debt i knew nothing about.

I can't forget the day I decided to use load airtime so that I could subscribe for Internet data using my Access Mobile Banking App.
I opted for 3K and the verified and thereby sent, I didn't see any alert or notifications on my phone, but because the money in my account remained intact, I sent another one thinking the first one was a mistake, still no alert or network notification that I've successfully loaded my airtime. All those while, my money was still intact, no sign was given that I've made any transaction, I did another one till the the 7th time. That's how I gave up. When I woke up the next the day, I saw 9 messages from Access Bank.
It was when I checked I saw that they remitted the last transaction I did, the rest entered voice-mail.
Up till today, that's how my 15K went oo

Nigerian Banks need probing.

Emac:
Wow Front page ...








Can't say much .. what if the person u transferred the money has already received it.. and told you otherwise.. it's important that most of these banks need evidence to help trace the issue...

My thot exactly.
D recipient of d moni should be investigated too

They are birds of same feather, imagine since last year... Skye bank just credited my account today since april 7 that i made a failed transaction for which i was debited..

Emac:
Wow Front page ...








Can't say much .. what if the person u transferred the money has already received it.. and told you otherwise.. it's important that most of these banks need evidence yo help

If that was the case then she would have a record of the transaction in her bank statement.

muller101:
That's why I love FCMB

but they can charge ehhhh

which bank is the best bank for life savings account!!!

THIS APPEARS TO BE A SMALL ISSUE IF INDEED YOU BOUGHT AN ITEM AND THE PARTY WANTS HIS/HER BALANCE LET HER/HIM KNOW THE BANKS CONDITION YOU DID A TRANSFER FROM THEN IF HE/SHE TENDERS HIS/HER BANK STATEMENT SO THE TRANSACTION CAN BE TRACED AND ALL OF US CAN KNOW MAYBE ITS FIDELITY BANKS FAULT.

My dear I really feel for u, cause EXACTLY the same thing happened to me with my First mobile app, with first blank, on the 9th of may 2016. How I solved the issue, firstly, I never gave up in going to my bank to complain, many a time the custusmer service centre would tell me they got a reply from their head office claiming 'issue is resolved' while my business associate would say he haven't got the money, I even went to his bank UBA but those ones said it's not my acc. so I cannot check if the money entered or not. I kept pressing,finally, jus last week, they found out that the said money went to a first Bank customers acc. with similar acc. no and name but different Bank. they called; The man and asked if he got so so alert, he agreed and refused to send back d money so they placed a minimal withdrawal on his acc. and sent me back my money. I thank God say no be poor man if not I for just lose;#28,680 for dis our change.