ritababe:



you should look for the receipt bros, I don't know why you blaming them when the fault is on you.

Abi oo

Carlcaresophia:

Hello midun22, please comfirm there is enough balance, and for the restart problem,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

true that

sogodihno:
@ Itel, my Itel 1513 can not received text messages, av done factory reset several times, immediately after the factory reset, messages will start coming in, until about 4-5 hrs after, whch it won't receive messages again. I think it's a manufacturer defect, wat can I do?

The company/product is a fraud... in 3 months of buying same itel 1513, i have been to carlcare thrice without solution and to the shop i bought it for more than 6 times... I have decided to write Standard organisation of Nigeria. And considering court Action soon.

It is high time these people stop defrauding us.

rukyboy:
Hello. I just bought itel 1513. I've been unable to receive SMS since I bought it. I took it back to 3C Hub where I bought it and it was replaced. I was able to receive SMS for 2 days after that. But the problem started again and I haven't been able to receive any SMS since then. I've checked the settings and they r OK. Pls help me. I'm in Enugu.

Bought my own in Abuja and it is having same problems or even worse.

I have decided to write to Standard Organisation of Nigeria and NCC.

If you are willing to give evidence of the default on your itel 1513, contact me on 08068454501 Echika, lets discuss your tf from enugu to abuja.
thanks

sogodihno:
@ Itel, my Itel 1513 can not received text messages, av done factory reset several times, immediately after the factory reset, messages will start coming in, until about 4-5 hrs after, whch it won't receive messages again. I think it's a manufacturer defect, wat can I do?

Bought my own in Abuja and it is having same problems or even worse.

I have decided to write to Standard Organisation of Nigeria and NCC.

If you are willing to give evidence of the default on your itel 1513, contact me on 08068454501 Echika, lets discuss your tf from enugu to abuja.
thanks

EchikaChina:


The company/product is a fraud... in 3 months of buying same itel 1513, i have been to carlcare thrice without solution and to the shop i bought it for more than 6 times... I have decided to write Standard organisation of Nigeria. And considering court Action soon.

It is high time these people stop defrauding us.

wait o, after visiting the carlcare, the phone problem still persist?

Carlcaresophia:

Hello rukyboy, for the problem you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. Since we do not have service center in Enugu now, you can take your phone to our collecting points as below. Thank you!
GI Excel Phones, upstaires Ogbete Main Market, Enugu, Nigeria +2348173083609
Below website you can find contact info of our service center in Nigeria.
https://www.nairaland.com/2078618/address-hot-line-carlcare-service/6

my itel 1513 can not also receive messages after a lot of factory reset, but why do u guys sell craps? No member of my family shall buy itel product again. crap company crap phone

rukyboy:
Hello. I just bought itel 1513. I've been unable to receive SMS since I bought it. I took it back to 3C Hub where I bought it and it was replaced. I was able to receive SMS for 2 days after that. But the problem started again and I haven't been able to receive any SMS since then. I've checked the settings and they r OK. Pls help me. I'm in Enugu.

same thing is happening to my itel 1513. I dont think it can be resolved.

Nobody should buy itel again, let send this crap company to where they came from. my itel 1513, apart from the fact that it can't receive messages, I can't off the Bluetooth, if I off the Bluetooth the phone will restart with the Bluetooth on, phone that's not up to 3 months. waste of Money.

my next phone will be either Xiaomi or leagoo product. I want to test those products.
Don't buy itel, If u love urself,a word is enough for the wise

Hi @sogodihno,
We are so sorry to hear about the challenges you are having with it1513.
Please send us your phone number, let us speak with you to fully understand the challenges.
Thanks

sogodihno:
Nobody should buy itel again, let send this crap company to where they came from. my itel 1513, apart from the fact that it can't receive messages, I can't off the Bluetooth, if I off the Bluetooth the phone will restart with the Bluetooth on, phone that's not up to 3 months. waste of Money.

my next phone will be either Xiaomi or leagoo product. I want to test those
products.
Don't buy itel, If u love urself,a word is enough for the wise

I agree with you 100%. The only problem is that Xiaomi has no customer care in Nigeria. That alone is the reason I hesitate to buy their products.

EchikaChina:


contact me on 08068454501 Echika.
thanks

Hi, we just sent your number to our OS dept. A member of itel staff would reach out to you, to solve the issue you are having with your phone.
Cheers

itelMobileNG:
Hi @sogodihno,
We are so sorry to hear about the challenges you are having with it1513.
Please send us your phone number, let us speak with you to fully understand the challenges.
Thanks

Oluwasogo 08161829758

sogodihno:


Oluwasogo 08161829758

Thank You. An itel mobile staff would call you shortly.

Hello @itelMobileNG

Can I change my broken screen of itel phone, if yes,
where can I do that?

current location is Abj.

sogodihno:


wait o, after visiting the carlcare, the phone problem still persist?

Yes... i have actually gone to carlcare 3 times and no solution. I lost clients because i didnt know the messaging in the phone wasnt working. It is a shame what how fake and fraudlent products are allowed into this country without check.

itelMobileNG:


Hi, we just sent your number to our OS dept. A member of itel staff would reach out to you, to solve the issue you are having with your phone.
Cheers

I have left the phone with itel for almost one week. I understand from the itel agent Mr Chuks that promised to change the product or swap same that your Lagos Office insisted that they cant do anything as that was how the phone was manufactured.

Want to get itel1516.how many years will i use it before it starts having problems?..does it instagram,snapchat,imo video call?does it supports whatsapp?hope its not among the phones whatsapp wont support..@itelMobileNg

CaraJewel:
Want to get itel1516.how many years will i use it before it starts having problems?..does it instagram,snapchat,imo video call?does it supports whatsapp?hope its not among the phones whatsapp wont support..@itelMobileNg

We have a one year warranty on all our devices.
It is an Android phone and support all social media like Instagram, Snapchat, Imo video call and WhatsApp

itelMobileNG:

We have a one year warranty on all our devices.
It is an Android phone and support all social media like Instagram, Snapchat, Imo video call and WhatsApp

where can I get ItelS31 in Makurdi and how much would it cost me??

IamJix:

where can I get ItelS31 in Makurdi and how much would it cost me??

Hi there, you can buy at Icom Mega located at Kastina ala street and OG winners plaza

Hello my itel 1505 is seriously having battery issues i will plug in my phone to a charger and charge it for almost 5 hours still my battery will not move above 50% any solution to it or any recommendation about a good charger

My S31 of 9 days old has started rebooting spontaneously. It gets annoying when I' m engaged with important documents. What should I do.

opjteam:
Hello my itel 1505 is seriously having battery issues i will plug in my phone to a charger and charge it for almost 5 hours still my battery will not move above 50% any solution to it or any recommendation about a good charger

Hello. Sorry for the challenge. Kindly try a different charger to confirm if it's your charger. If the problem persist, please visit our nearest carlcare center for technical support

midetinz:
My S31 of 9 days old has started rebooting spontaneously. It gets annoying when I' m engaged with important documents. What should I do.

Hello there, we apologize for the challenge. You might need to reboot your phone. If the problem persist, please visit our nearest carlcare center for technical support

Do you have a 6 inch display phone?What is the model and price?

hi. my itel A51 home and recent buttons suddenly stopped working. and the phone is not even up to 2 months. please what is the problem with the phone cos m just confused right now
n I also can't swipe down to notifications and settings.... I

itelMobileNG:

Hello. Sorry for the challenge. Kindly try a different charger to confirm if it's your charger. If the problem persist, please visit our nearest carlcare center for technical support

please recommend a better and compatible charger for my itel android device

PLS does this s11 swipe down on lock mode and hope its not only sim 1 dat browse unlike 1516

sogodihno:
Nobody should buy itel again, let send this crap company to where they came from. my itel 1513, apart from the fact that it can't receive messages, I can't off the Bluetooth, if I off the Bluetooth the phone will restart with the Bluetooth on, phone that's not up to 3 months. waste of Money.

my next phone will be either Xiaomi or leagoo product. I want to test those products.
Don't buy itel, If u love urself,a word is enough for the wise

Fatasy:
PLS does this s11 swipe down on lock mode and hope its not only sim 1 dat browse unlike 1516

Yes, the itel S11 swipe down on lock mode and you can browse with any of the SIM cards