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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Front Office Manager (900 Views)
Front Office Manager Recruitment - Nigerian Only... Apply Now / Front Office Officer Needed Urgently : LATEST VANACIES IN NIGERIA / Front Office Manager Required Urgently!! (2) (3) (4)
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Front Office Manager by nkem79(f): 1:21pm On Sep 02, 2016 |
Job Responsibility • Design and evaluate quarterly PBC (Personal Business Commitment) with team member • Attend daily NOC operation meeting • Attend Weekly OPS meeting • Other meetings if needed • Request advanced product training • FO daily, weekly, monthly report design and quality improvement • FO handover report design and quality improvement • Create and perfect work flow • Ensure all TT are created within SLA • Ensure FO team get the newest topology and network information • Ensure FO team get the newest fault category and fault grading • Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc • Ensure FO team to escalate all the network problem according to SLA, including availability KPI • Ensure all TT are followed and updated according to SLA • Audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting • Follow the critical network issues and update to NOC manager, and Irancell managers • Make FO preventative maintenance plan and ensure implementation quality • Ensure issues found by preventative maintenance are properly escalated • Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring • Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished • Ensure all the CR are properly recorded and followed • Ensure FO team to supervise and follow up all network equipment integration, ATP with project department • Arrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etc • Arrange FO team to check hardware and software version, data configuration • Ensure all the site access are under FO control and have reference number • Ensure FO team to supervise network service status during site access • Ensure all network problem caused by site access are properly followed • Ensure a good and reasonable shift plan, especially during holidays and festival • Ensure shift plan implementation quality • Ensure the quality of shift handover Educational Background • Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science Work Experience • Detail knowledge in GSM, 3G and IP • Detail knowledge in Transmission : Microwave, Optical, Leased Lines • Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP) • Good knowledge of network topology, traffic handling capabilities and traffic characteristics • Good knowledge of network performance / configuration parameters and their interpretation and use • Network service / performance focused • Good knowledge about network operation processes and interfaces • Good knowledge of network implementation / integration processes • 5 to 6 years of relevant working experience Professional Knowledge Key Skill • Performance management • Communication skills at CxO level • Customer Expectation Management • Excellent team player • High level leadership skills(be able to manage a team of 70+) • Excellent reporting and planning skills • Time management • Fault management • Good analytical and investigation technique • Excellent team player • Decision Making Skills Other Requirement • Ability to work off hours depending on Network outages and customer requests • 24x7 availability to support after office hours, and be able to relocate with in the country • Very good communication skill, Oral and write English Kindly send your CVs, If you are qualified to jobs@lwnetworks.net |
Re: Front Office Manager by Yesbody: 8:14am On Feb 24, 2018 |
nkem79: How far still vacant ? |
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