Client Service Executive
Our client provides full services cleaning and facility management services for executive office buildings, financial institutions, medical facilities, schools and more.
An ideal Customer Service Executive would be able to work independently with limited or no supervision at times, have a solid understanding of basic computer tasks, and embrace phone etiquette.
Tasks and Duties:

Client service

• Respond to customer enquiries, providing turnaround within three hours.
• Develop and maintain a positive client relationship by providing routine follow-up customer service calls
• receives inbound phone calls, and makes client outbound calls.
• Documenting accounts and submitting orders in a professional manner is expected.
• Retain all existing accounts through regular direct contact with all current and prospective customers
• Manage and maintain a database of current clients
• Obtain feedback/challenges from clients about our services & debrief internal stakeholders

New business development
• Engage in proactive customer initiatives to provide accounts with proper level of service and support
• Generate new business by prospecting for new customers in person and via the telephone.
• Understand client’s business needs and suggest appropriate solutions to match those needs
• Drive lead generation for our services through email marketing, social media channels and direct marketing.

External work-men Management
• Build a database of workmen across key service areas
• Manage workmen to ensure service delivery standards of the business.
• Manage workmen schedules and site visits.

Skills & Attributes
• This role demands strong communication skills, both verbal and written.
• This individual must enjoy talking with inquiring callers and client interaction.
• Analytical, problem solving and time management skills
• Use of MS Office and Internet


Requirements:
Minimum Qualification: Degree
Preferred Years of Experience: 1-2 years

info@boardroomng.com