Ecobank customer cares are most useless set of Staff in Nigeria banking sector ( I stand to be corrected).

I lost my phone contacts last month and I couldn't find my account number on my phone again and I couldn't remember 2 of the middle digits of my Ecobank account .

I wanted to transfer some change into the account on Wednesday and there is no other thing to do than to contact Eco bank customers care for help. I sent them mail and requested for my account number but no call or reply for almost 1hr then I called friend who is a Banker in one of their branches, I was surprised when the guy told me he couldn't find my details in Ecobank!!


6:37pm I received their call , and the caller demanded for my details which I gave him everything offhand, he asked if I do received alert I told him yes,even I receive mail for every transaction then he asked me to send the screenshot to the customer care mail which I did immediately . since then I have not received any other mail from them or even call to update me on the issue.

the following day which is Thursday I went to one of their branches around Ladipo , the customer care agent said the same and she said there nothing she can do to it that even if I go to the branch where I opened the account 5yrs ago.

she made enquiry and she discover that only 2 customers in that bank branch bear one of my names and they are Female , I showed her my emails from Ecobank and all my bank alerts.

Thank God I lost the Account number , if not I wouldn't have known that am not an Ecobank customer.

I sent Watsap message to their Watsap number no response

Account name; Moses Oluwatunmishe B

Bank Branch; Fagba iju road

Email:moscobabs@yahoo.co

Phone : 08056003697


Nairaland what steps do I have to take o


seun


lalasticla

Ecobankcustomersservice

naira land bankers

FOB

Puskin

naijacutee

dominique

my bank alert

one of my mail to them

Hmm

Ghost Customer

UnknownT:
Ghost Customer

shame on them not me.

moscobabs:
Ecobank customer cares are most useless set of Staff in Nigeria banking sector ( I stand to be corrected).

I lost my phone contacts last month and I couldn't find my account number on my phone again and I couldn't remember 2 of the middle digits of my Ecobank account .

I wanted to transfer some change into the account on Wednesday and there is no other thing to do than to contact Eco bank customers care for help. I sent them mail and requested for my account number but no call or reply for almost 1hr then I called friend who is a Banker in one of their branches, I was surprised when the guy told me he couldn't find my details in Ecobank!!


6:37pm I received their call , and the caller demanded for my details which I gave him everything offhand, he asked if I do received alert I told him yes,even I receive mail for every transaction then he asked me to send the screenshot to the customer care mail which I did immediately . since then I have not received any other mail from them or even call to update me on the issue.

the following day which is Thursday I went to one of their branches around Ladipo , the customer care agent said the same and she said there nothing she can do to it that even if I go to the branch where I opened the account 5yrs ago.

she made enquiry and she discover that only 2 customers in that bank branch bear one of my names and they are Female , I showed her my emails from Ecobank and all my bank alerts.

Thank God I lost the Account number , if not I wouldn't have known that am not an Ecobank customer.

I sent Watsap message to their Watsap number no response

Account name; Moses Oluwatunmishe B

Bank Branch; Fagba iju road

Email:moscobabs@yahoo.co

Phone : 08056003697


Nairaland what steps do I have to take o


seun


lalasticla

Ecobankcustomersservice

naira land bankers

FOB

Puskin

naijacutee

dominique

Ahaaa, I think you need to send your details via their ombudsman on number 01-2260450 or WhatsApp them on 08087603717. Their WhatsApp number always work for me though.

AdaAnambra:
Ahaaa, I think you need to send your details via their ombudsman on number 01-2260450 or WhatsApp them on 08087603717. Their WhatsApp number always work for me though.

I have done that already no reply from them since yesterday I lodged complain on the Watsap.

These people aren't serious

Ecobank is a very stupid bank.

Did a transfer to a client's Ecobank account. I have been debited but the client has not seen the cash.

I wonder if there internet banking is this way. Cause it is very poor

vizboy:
Ecobank is a very stupid bank.

Did a transfer to a client's Ecobank account. I have been debited but the client has not seen the cash.

I wonder if there internet banking is this way. Cause it is very poor

just send them an email on engcontactcentre@ecobank.com or their Whatsapp number 08087603717 , they will help you sharply.

AdaAnambra:
just send them an email on engcontactcentre@ecobank.com or their Whatsapp number 08087603717 , they will help you sharply.

Ok thanks

vizboy:
Ecobank is a very stupid bank.

Did a transfer to a client's Ecobank account. I have been debited but the client has not seen the cash.

I wonder if there internet banking is this way. Cause it is very poor

did you send from the same bank, if not you may need to liaise with your own bank o.

moscobabs:


I have done that already no reply from them since yesterday I lodged complain on the Watsap.

These people aren't serious

How far? any update yet from them?

AdaAnambra:
How far? any update yet from them?

an agent just rectified it today


The lady attended to me from their Watsap. number .

She really tried calling everyday even on Sunday but she succeeded in fixing it and he got the account number for me and apologies for the relay and any invonviennce.

AdaAnambra I suspect you are Ecobank staff

why is it that na today you con dey ask about the update ?