Ntel. When it came to us, we felt like we were getting somewhere at last in terms of balancing internet speed against price. However, the customer care service is really shabby and nothing to write home about. My story is about how after about 3 subscriptions that served me well, my last data package of unlimited one month plan (N10,000) has put me in a one-chance situation. I live around College Road, Ogba in ikeja and have been getting very good service in my area until this December. I complained severally to ntel (no toll-free line so I use my credit), and emailed them as well to no avail instead I keep getting the same reply from the customer care people whenever I call and even get text messages saying my issue has been resolved. It has gotten so bad that I now went back to my swift 4g in order to be able to do any internet activity at home. When I was with swift 4g I have had such problems before and it does not take them more than 3 days to resolve. So, why can't Ntel do the same?

Ntel the only value proposition that gives you a competitive edge is speed/price balance, if you cannot give me that then, you are as good as dead to me and other current and potential customers in my area and any other area where they are having such unresolved issues. Sit up if you want to do well rather than advocating for NCC to help level the playground by forcing customers to pay high data charges.

dacovajnr:

Guy you dey laugh this is serious o! I went to their office and they even seemed more clueless than the morons that are employed call centre officers. (shaking head in dismay)