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Vacancy For Centre Manager / Centre Manager At Co-creation Hub (cchub) / Job Vacancy For Contact Centre At Vic Lawrence And Associates (2) (3) (4)
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It/contact Centre Manager by tutusaint(m): 10:11am On Jan 13, 2017 |
Job Title: IT/Contact Centre Manager Location: Lagos Job Description Our organization requires a resourceful individual (male or female) who has proficient IT knowledge, a strong understanding of contact centre operations & exceptional management & leadership skills. Our ideal candidate would consider him/herself to be a driven and self-motivated team-player, hands-on, entrepreneurial and committed to organizational success. Responsibilities Manage IT infrastructure for effectiveness and Contact Centre operations for profit. Propose measures/strategies that leverage current IT capacity & future technology advances for all-round operational excellence & competitive advantage. Advise management on alternative & innovative ways of maximizing the capacity utliisation of the Contact Centre & implement same. Develop & execute plans for acquiring new clients for the Contact Centre. Review/audit Contact Centre infrastructure with a view to maintaining the integrity of the platform. Manage (in conjunction with account management & HR) recruitment for Contact Centre projects. Institute appropriate QC measures/procedures that will deliver optimal service for Contact Centre projects. Qualifications & Other Requirements The candidates must have: B.Sc. in Computer Science, MIS or degree-level qualification in similar fields. IT professional certifications; At least 6 years’ cognate experience in a medium to large organization or a multinational. Above average knowledge in data centre management, and governance. Application Closing Date 26th January, 2017. How to Apply Interested and qualified candidates should forward their CV’s to: info@tequilanigeria.com |
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