REFERENCE INFORMATION
Division: Corporate Services Division Department: Administration Department
Role: Customer Service Executive
Location:: Lagos
Report to: Head, Administration
Department Grade: Customer Service Exec
ESTIMATED DATE OF RESUMPTION
Monday, April 3, 2017



JOB SUMMARY
The Nigerian Stock Exchange services the largest economy in Africa, and is championing the development of Africa’s financial markets. The Exchange offers listing and trading services, licensing services, market data solutions,ancillary technology services, and more. It is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world. The Customer Service Executive is responsible for providing secretarial, clerical and administrative
support and handling front office function and administration duties, attending to guests, answering phones, handling company inquiries, and sorting
and receiving mail. Operates multi‐line telephone system to answer incoming calls; directs callers to appropriate employee.

KEY RESPONSIBILITIES

Operate telephone switchboard to answer, screen, or forward calls, providing informałon, taking messages, or scheduling appointments
Greets customers, Brokers, vendors, employees from other Units and other visitors with high degree of professionalism and courtesy
Direcłng customers/visitors appropriately, anłcipate customer needs and given necessary response. Ensuring effecłve communicałon, to elicit sałsfacłon
of Customers
Operates mulłple‐call telephone switchboard console and routes calls to the appropriate person or locałon within the office and branches. Exercises
discrełon and interprełve judgment in frequent and somełmes stressful contacts with callers
Answering incoming calls and direcłng those calls to the proper parłes. Calls are answered in three rings or less. Having Conflict resolułon skill and not
joining issues with customers. Pałence is very essenłal in customer service
Research and idenłfy the appropriate business units or persons for callers when it is not obvious from a provided list
Analyze data to determine answers to quesłons from customers or members of the public
Having good record of Incoming and Outgoing Visitors Idenłfy telephone system problems and immediately alert the proper personnel
Security conscious at all łme, Maintains safe and clean lobby area
Assist in mailroom operałons and delivery of mail, updałng address lists, and making cost effecłve decisions concerning packing, shipping and postage,
distributes all incoming mails, including inter‐office mails, and/or packages in accordance to Mail Services procedures
Support the Procurement Unit is all purchasing and supply funcłons such as draéing of Local Purchase Order (LPO) agreements and Service Level
Agreements (SLA); Negołate favourable terms, volume discounts, and long‐term contracts with suppliers for the procurement of goods and services; etc
Support in the area of visa and passport arrangement, travel logisłcs, hotel reservałons for staff and The Exchange’s guests and other Protocol and
Logisłcs funcłons as my be assigned by the Head of the Department. Execułve Assistant Cover for ExCo
Assist in providing high level administrałve support to the execułve and manage complex, ever‐changing calendar
Assess the urgency and importance of situałons and take appropriate acłon to determine the necessary level of senior management involvement
Support the planning, organizing and preparing for complex meełngs including: communicałng meełng details to stakeholders, arranging meełng venue
and required equipment, compose and/or work with others stakeholders to prepare agenda, ensure relevant materials are ready for meełngs and/or
review, providing day‐of‐event support, etc
Provide non‐confidenłal informałon about The Exchange, such as locałon of departments or offices, employees within the organizałon, or services
provided as required to guest/visitors
Research, obtain and analyze gathered informałon to resolve problems
Responsible for risk and compliance management in areas of assigned funcłons
Perform other related dułes as requested by the Head ‐ Administrałon Department or Divisional Head

FUNCTIONAL COMPETENCIES
Client Relałonship Management
People Management
Record Keeping‐ Corporate Records
Relałonship Management

BEHAVIOURAL COMPETENCIES
Aoenłon to Detail
Customer Service
Decision Making

QUALIFICATIONS AND EXPERIENCE
Minimum BSC /HND degree required in any field. 1‐2 years relevant experience
Computer skills including the ability to spreadsheet and word‐processing programs at a basic proficient level
Ability to excel in a fast‐paced, demanding environment. Must be physically able to bend, stoop, climb, walk, and lié & carry heavy objects
Ability to stay focused, efficient, and effecłve in managing mulłple prioriłes. Strong interpersonal skills and sound judgment. Proven ability to work
independently with little direcłon to achieve accomplishments. Ability to communicate effecłvely with all levels of staff and visitors. Strong customer service and organizational skills.

APPLY

Use the link below to apply for the job.

http://nigerianbase.com/customer-service-executive-at-nigeria-stock-exchange-lagos-318