Start up & shut down
Too slow!
– Before startup: Disconnect USB devices, eject CD/DVDs first
– Before shut down: Close all active programs, disconnect USB
devices, CD/DVDs
– Tune up Windows (remove malware, un-needed programs; run
scandisk (chkdsk),
defrag….)
Cannot Shut Down/Restart
– See above, if all else fails, then Hold Down the power button,
till it powers off
– Tune up windows
Cannot start: - the screen is black, no power in?
– Desktop: Check power cord, I/0 switch at the back (wait for an
hour or so, if overheated)
– Laptop: take the battery out, plug in the power cord; repeat
My CD-DVD won’t reject!
– Right click the CD-drive, select eject won’t work either!
• If you are burning a CD/DVD, then you must wait till it
automatically reject
• If the burning process is crashed/frozen, then, try ctrl-alt-del,
highlight the
CD-burning program, and end it
• IF ALL ELSE FAILS:
Re-start PC (might have to manually power it off), at booting up,
BEFORE
booting to Windows, press the CD-ROM’s eject button, take out the
CD
quickly
Windows Media Player has no sound:
• Check Speaker connection/connector; power,
volume
• Open various other music players, e.g.,
RealPlayer, QuickTime, and make sure all the
volume is NOT “Muted"
Lost Broadband Internet connection
1. Right-click the “Internet Network Connection” icon in the SysTray
(- right-bottom corner of Windows
Taskbar), click “Repair” or “Diagnose and Repair”, or
2. Click Start/Run/cmd; type ipconfig
/release all; ipconfig /renew all
3. In Win ME, Start/Run/winipcfg
4. Restart PC
5. If all else fails, try the following:
• Disconnect the power cord of the cable, or DSL Modem (- remove
battery pack, if there is
any), wait for 1 to 1 min
• Plug back in the power cord, wait for 1 to 2 min. See if that
works.
• If you have also a “Wireless Router”, remove its power cord,
too, along with power cord of the cable/DSL modem. Wait for 1 to
2 min, plug back the cable/DSL modem
first, wait for 1-2 min; then plug back the power cord of the
Wireless Router, wait for
1-2 min.
• Cross your fingers (both hands). If that does not work, reboot
pc.
• If it is still NOT working, then repeat the power cord disconnect
ritual
• Anything more serious:
– Download “XPTCPRep.exe” to repair the TCP/IP which can be
downloaded/installed
Lost dial-up internet connection
1. Try restart PC
2. Try use system restore to go back to an earlier date
3. Check modem status
• Control Panel: Phones and modems options
• Click the modem tab
• Click “Properties”, click Diagnostics
• Click Query Modem, if it comes back with a table of lines and
numbers, the modem itself is function
(does NOT mean its physical connection is working, however)
• Click the “Driver’ tab, try rollback, update (better to have
Modem CD with driver)
4. Re-install TCP/IP
• Locate the dialup dialer icon - Go to Start/Network connections
• Right click the dialup connector,
Printer won’t print!
First, make sure that you have the correct printer selected, when
printing a documents
Within the Words doc, Click File/print
In the print manager box, make sure you have the correct printer
selected
If your printer worked earlier, try to use “System Restore” to
restore your windows to that
date ---------- • USB printer: Unplug the usb connector, and plug it
into another usb port. Make sure it is securely connected to both
sides. If that does not work, restart the PC
• Parallel printer: Make sure the printer cable is securely connected,
especially the
printer side; restart the pc
If it still does not work, try the following (- make sure you have
the original installation CD for the printer,
which contains the needed printer driver)
– Go to control panel/printers, and locate the printer icon for your
printer; delete it, and
restart pc. The printer should now have a new driver and work
properly again
– If that does not work, then we need to re-install the printer
driver with that original CD!
Outlook Express/WinMail

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