Paykobo.com is an ecommerce platform with focus on b2b technology range of items. We also recently launched the data scratch card. A product that addresses one of the most pressing challenges of Nigerians. Nigerians constantly want cheaper data on MTN, Etisalat and Airtel Network. Learn more when you visit www.paykobo.com/partners.
We have urgent openings for the following posts:

1. Social Media Expert
Duties & Responsibilities.
•Creation of content which meets our customer standards
• Develop and deliver social media optimization (SMO).
• Stay current with social media trends and best practices.
• Research opportunities for new social marketing platforms and select adapt current process to fit client needs.
• Review and approve content on a daily basis.
• Creating and managing monthly promotions.

Requirements:
• Strong project management or organizational skills
• In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, YouTube, Twitter, LinkedIn, Whatsapp etc.) and how they can be deployed.
• Ability to effectively communicate information and ideas in written and verbal format.
• Ability to build and maintain client relationships.
• Team player, with the confidence to take the lead and guide other departments when necessary.
• Good technical understanding and can learn new hardware and software quickly.

EXPERIENCE
2 years’ experience in the field with knowledge in technology Products
Qualification
OND in Mass Communication or any related field
LOCATION
Ikeja Lagos state
Qualified candidates should forward their Cv with the above subject to: jobs@paykobo.com.




2. Training and Task Management Personnel

Job Description
• Build annual training program and prepare teaching plans
• Direct structured learning experiences and monitor their quality results
• Acclimate new hires to the business and conduct orientation sessions
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour
• Stay abreast of the new trends and tools in employee development
• monitor and review the progress of trainees through questionnaires and discussions with managers
• design and expand training and development programmes based on the needs of the organization and the individual
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Create and maintain comprehensive Task documentation
• Ensure that all Tasks are delivered on-time, within scope and within budget
• Measure Task performance using appropriate systems, tools and techniques
• Report and escalate to management as needed

EXPERIENCE
3 years’ experience in the field
Qualification
Degree/Hnd in Management or Social sciences
LOCATION
Ikeja Lagos state
Qualified candidates should forward their Cv with the above subject to: jobs@paykobo.com




3. Customer service Supervisor

Duties & Responsibilities
• Responsible for supervising customer service agents and other staff.
• Trains, coaches, and mentors employees on how to deliver the best customer service possible
• Investigate customer's problems and find solutions.
• Communicate with customers via phone, email, or letter.
• Hire, train, and terminate customer service agents
• Provide scripts to read from during phone calls.
• Handle major incidents that cannot be resolved by agents.
• Resolve complaints and order issues.
• Ask customers to provide feedback on agents and customer service experience.
• Keep abreast of new company products and services.
• Issue refunds to customers.
• Oversee product exchanges and returns.
• Analyze data and statistics.
• Compile and print reports on overall customer satisfaction.
• Isolate and identify areas of improvement.
• Train agents on how to adequately address problem over the phone or how to write correspondence.
• Work with management on customer service initiatives.
• Utilize social media to respond to customer complaints and praise.
• Supervise customer service managerial staff.

EXPERIENCE
3 years’ experience in Customer Service Supervisory Role
Qualification
Degree/Hnd in any related field
LOCATION
Ikeja Lagos state
Qualified candidates should forward their Cv with the above subject to: jobs@paykobo.com.



4. IT Personnel

Duties & Responsibilities
• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• rapidly establishing a good working relationship with customers and other professionals, such as software developers;
• testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.

EXPERIENCE
3 years’ experience in IT Support Role
Qualification
Degree/Hnd in Computer Science or Engineering
LOCATION
Ikeja Lagos state
Qualified candidates should forward their Cv with the above subject to: jobs@paykobo.com.

i hav applied countless numbers of time for the role of a customer service agent but never heard back from paykobo.......

......

LOL

Boujurz:
i hav applied countless numbers of time for the role of a customer service agent but never heard back from paykobo.......

Boujurz:
i hav applied countless numbers of time for the role of a customer service agent but never heard back from paykobo.......

keep applying, someday dey will call u