ABC is finished Part 1.
Two weeks ago I chose ABC motor transport company for a night journey from Lagos [Amuwo] to Port-Harcourt. The time was fixed for 4:30PM. I regret arriving early by 3:30PM because after waiting for 3hrs 30minutes I was told that the "sleeper" has left for Jibowu on its way to Port-Harcourt.
The staff claimed to have gone around the hall announcing LAGOS_OWERRI_PORT Harcourt is boarding. OF COURSE THE PA System wasn't used for the so called announcement. When I insisted that no Port-Harcourt announcement was made, the staff suggested I meet up with the bus at Jibowu Park. I took a bike and spent 3000 Naira from the Amuwo Park to Jibowu Park. It was convenient for the staff to say I wasn't listening to the private announcement he made about the departure and even more convenient to site that other passengers boarded the bus. I noticed that there were only 8 passengers. The passengers appears to me as a group of traders who were obviously in some kind of company. This explains why they would have had "heard" the announcement.
Second incident. This Sunday I also had an emergency travel for a meeting in Port Harcourt. I booked at about 1: 30PM for a journey scheduled for 4:30PM. By 6:30PM, I got irritated and asked about the Port-Harcourt route. The staff said "Oh we've been looking for you, the trip has been canceled, as you're the only one that made a booking" Of course, MAD I got! I tried to make contact with SERVICOM. Finally the staff offered me full refund. I came to THE YOUNG. Full load. Less price. I headed to Port Harcourt.
Part II

ABC is finished Part 2
Experiences.
In the road transport sector, ABC Transport used to be the pace setter and industry standard when it began. Courteous staff, satisfactory services and transparent processes. Now, in various ways the services which set them apart have disappeared as described next:
(1) Tardiness. ABC used to be known as to take off and arrive on time. Now this can only be said to true on some lucrative routes. If you're planning a time critical journey on the schedule provided by ABC, based on their previous performance, then you may have disappointment on the corner.
(2) Pricing.
For the same journey to PH, ABC charges 7000, just 6mins away it costs 5500. Higher pricing without the attendant service leads to low customer turnout.
(3) Degraded Services.
(a) Vehicles: Busses are in bad shape. Engines need replacement. Busses often have to be serviced while in transit. This means many stops on the roadside at dead of night. No air-conditioning. The smaller SPRINTERS are far better.
(b) Value adds:
I was served Gala and water on board. No phone silence rules were monitored. Passengers were picked on the roadside at definite locations. No information was passed to passengers about journey-status such as: why is the vehicle suddenly stopping or why are we behind scheduling?

My advice to you is that if you're not traveling to Abuja and you're not going to a popular destination and if time isn't an issue in your journey DO NOT CONSIDER ABC Transport Company.