Job Vacancy Alert: Customer Support Executives - Lagos (3x)

Our Client is a Nigerian startup eCommerce brand. They specialize in online sales of cutting-edge fashion and accessories and offer a wide variety of fashion-related content to our customers. Due to expansion, they have openings for Three (3) Customer Support Executives in Lagos Only.

Key Responsibilities

- Receive calls and answer inquiries from customers
- Take orders from customers
- Provide reassurances on behalf of the brand
- Ensure brand image is at its best
- Provide impeccable customer service
- Resolve complaints and grievances
- Relay information from management to customers when needed
- Cold calling and after sales review as when necessary
- Maintaining call and request logs

Key Requirements

- Should have work experience in customer support or sales support or customer service
- 6 months - 18 months work experience in a similar position
- Should have a degree and have completed NYSC
- MUST have a LAPTOP and an ANDROID phone
- Relevant experience must be from eCommerce/FMCG/Retail
- Should understand the ideas of a startup
- Must be passionate about startups
- Should be well attuned with the functioning of eCommerce
- Must have excellent customer service skills
- Should be very young, smart and eloquent
- Females are highly advised to apply
- Must be sound in spoken English with strong communication skills
- Must be knowledgeable with computer operations and the internet

Method of Application

Applicants should apply using
(a.) An updated CV
(b.) A short note answering the following questions: Why would you want to work with a startup? Do you have a laptop and android mobile?

Mail to charles.azode@erecnigeria.com

***ONLY SUITABLE CANDIDATES WOULD BE RESPONDED TO