It is little things that make a nation great. Do you know several days after data expiry, these guys had the audacity to zap my money , and open their mouth to tell me I should have cancelled auto-renewal ! Something they subscribed by themselves, same renewal I intentionally allowed not to auto-renew after expiry.

I bought MTN one week Data Bundle of 750MB for N500 on my number (080*******) on the 20th of June 2017. They automatically enrolled me for auto-renewal (unsolicited subscription). This data exhausted and got expired on the 27th June. They sent me a message that the data has expired and could not auto-renew due to insufficient credit. I did not want the auto-renewal so I let it go.

On the 1st of July 2017, I loaded N1200 airtime. Within minutes I received a message that my one week Data Bundle of 750MB has been auto-renewed and N500 deducted from my airtime balance . Something that expired four days earlier !

I immediately put a call across MTN customer care line to reverse the transaction, that the money is not meant for that. In fact I turned off my data to avoid it being used . The customer care representative now told me that I should have unsubscribed from auto renewal that they do not reverse data bundle once purchased . I now outlined some points to him:

1. It is your organisation that subscribed me to auto-renewal , I did not ask for it and therefore not under any obligation to to cancel it . MTN should give me opportunity to choose auto-renewal by myself. I am not constrained to cancel what I did not activate.

2. The data expired as at when due , and your organisation sent me a message that you could not renew due to insufficient airtime. Logically , I thought that was the end of it. Charging me several days after expiry is plain illegal

3. You do not lose any money by reversing it , and the money will still be used within MTN network, it is not as if you are transferring it back to my bank account.

Unfortunately, MTN customer care did not deem it fit to reverse the transaction and insisted to subscribing me to a service I did not want.

I do buy stuff from foreign stores. In fact I have subscribed to Amazon Prime twice. They auto-renewed me , I contacted their customer service , they promptly cancelled and reversed the money. It happened again, this time they even have a button to reverse auto-renewal by yourself without chatting their customer service ! So far you did not use the service after the auto-renewal. I clicked the button and got my money reversed. Nigeria service providers are most callous worldwide. Such a shame. If possible , and deemed worth it, please push to frontpage, what our service providers are doing is completely illegal. Lalastilala , mynd44

hmmmm.. fp? just in case










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This MTN auto renewal thing is so pathetic, I just went through this auto renewal nonsense few days ago. This guys are complete rip off, just rip off.

my own is with glo, they automatically sign me up for either glo cafe or glo video something, I keep cancelling. but they keep subscribing me...

The same thing happened to me on my mtn line last week. I was so pissed off. My N1k was zapped for auto renewal data which I did subscribed for. Still pissed off and am not loading that line for now.

The auto renewal subscription annoys me too.. The one that irks most is the one that you will be automatically subscribed for a random monthly SMS whatever, which you know nothing about

Mtn just decided to take 50 naira outta my credit and claimed i have renewed my whatsapp monthly.... Whatsapp kini?? I have never done dat whatsapp sub in my life but yet i hav renewed.... My sister 100 naira taken frm her credit, dat she has subscribed for mtn 'proverbs'.... If u call dem dey will claim u did it urself

mesoprogress:
It is little things that make a nation great. Do you know several days after data expiry, these guys had the audacity to zap my money , and open their mouth to tell me I should have cancelled auto-renewal ! Something they subscribed by themselves, same renewal I intentionally allowed not to auto-renew after expiry.



I do buy stuff from foreign stores. In fact I have subscribed to Amazon Prime twice. They auto-renewed me , I contacted their customer service , they promptly cancelled and reversed the money. It happened again, this time they even have a button to reverse auto-renewal by yourself without chatting their customer service ! So far you did not use the service after the auto-renewal. I clicked the button and got my money reversed. Nigeria service providers are most callous worldwide. Such a shame. If possible , and deemed worth it, please push to frontpage, what our service providers are doing is completely illegal. Lalastilala , mynd44

Hi mesoprogress, PassionateSoul, Abakeade, kratoss and tosyne2much. I sincerely apologize for the inconvenience caused by this. I will like to use this medium to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. Kindly send your mobile numbers via private message to enable me look into this. I await your response. Regards

i tot it was only me