MDAs repeating expenses on IT goods and services every budget year because of the poor quality of earlier purchased software and hardware
IT service providers must adhere to terms of license acquisition, Service Level Agreements (SLAs) and contracts with (MDAs) clients and customers
Government’s IT clearinghouse house, the National Information Technology Development Agency (NITDA) has expressed concerns over poor standards of service delivery by foreign and local IT services providers to Ministries, Departments and Agencies (MDAs), warning that poor standards impact negatively on ability of MDAs to meet their commitment to the citizens.

The agency said it was already setting mechanism in place to monitor compliance to good standard of service delivery and would facilitate the blacklisting of perennial defaulters, prosecute them and ensure remedy for consumers in an official release quoting the NITDA’s Director General/CEO, Dr Isa Ali Ibrahim Pantami.

The statement released in Abuja by Head of Corporate Affairs and External Relations, Hajiya Hadiza Umar, NITDA said the agency has been receiving complaints from MDAs, other government establishments, the organised private sector and individual consumers of IT goods and services on the poor quality of services being rendered by Internet Service Providers (ISPs), Original Equipment Manufacturers (OEMs), Electronic Commerce platforms, Software vendors, IT enabled service providers such as Financial Technology Service Providers (FTSPs), Payment Terminal Service Providers (PTSPs), Payment Solutions Service Providers (PSSPs), Business Process Outsourcing Service Providers (BPOSPs) and other IT goods and service providers.

An assessment carried out by the agency confirms that such complaints are largely true. While NITDA is working with critical stakeholders to ensure an excellent working environment for both indigenous and foreign IT goods and service providers, the Agency is also making efforts to ensure that Nigerians are satisfied with IT goods and services consumed. The Agency, therefore, will do all it can to enforce the rights of consumers who are being underserved by the substandard services they receive from such providers.

read more on http://itedgenews.ng/2017/07/03/nitda-cautions-service-providers-poor-standards-service-delivery/

Nice one