Performance and specifications

Job Type

Full-time

Responsibilities

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.

Requirements and Skills

Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

Minimum Qualification Requirements

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Responsible for compiling and generating reports as they relate to customer service surveys

Minimum Experience

less than 1 year

salary range: #90,000 - #104,000
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