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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Customer Service Officers (750 Views)
100 Customer Service Officers Needed In A Telecoms Company / Closing Today! Customer Service Officers (2) (3) (4)
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Customer Service Officers by PCRecruit: 12:05pm On Jul 07, 2017 |
An Eye Care Centre located at Victoria Island and a branch at Lekki Phase 1 is seeking for qualified candidate to fill in this role. Responsibilities: >> Support with the planning, developing and implementing of strategy for the customer relationship management function >> A courteous, professional and friendly phone manner >> Solve product or service problems by clarifying the customer's complaint and explaining the best solution to solve the problem >> Data entry skills with a high level of attention to detail >> Initiate required action for response to customer service requests for order changes, maintenance of order/customer information files and communicate changes to the appropriate personnel/departments >> Play a role in the development of proficient customer relationship management processes and applications. >> Develop, optimize and implement business models for retention of company’s customer base >> Manage and optimize customer information on a customer relationship management software >> Advice on customer relationship management activities and ensure monthly reporting >> Identify and implement processes to improve and ensure accuracy of customer data >> Manage the customer care telephone lines Desired Skills & Experience >> HND/.B.Sc in any field >> Good interpersonal skills >> Excellent written and verbal communication skills >> Strong attention for details >> Excellent organisation skills >> Problem solving skills >> Ability to prioritize >> Working knowledge of Microsoft Office Suite Salary: N50,000 - N60,000 METHOD OF APPLICATION: Qualified and interested candidates should forward their CVs to: jobs.pcr@gmail.com. website: www.pcr.com.ng |
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Vacancy: Pro's , Ushers, Waitresses, Bar Men And Cleaners Needed In Victoria Isl / Cadbury Nigeria Plc Ongoing Recruitment / Fresh Ongoing Recruitment At MTN Nigeria
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