The Pro-Hub team of high-caliber professionals has a diverse mix of expertise and experience, from mobile financial services specialists to regulatory experts and economists and management consultants. Each member of the Pro-Hub team, however, shares a set of common traits: flexibility, passion, team spirit and a commitment to uncovering hidden opportunities and producing actionable impacts for our clients.

Job Summary:

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Responsibilities:
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Advise on company information.
• Answer questions about products and services.
• Act as the company gatekeeper.
• Proffer solutions to customers query.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of new products and services.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Handle changes in policies or renewals

Requirements:
• Bsc or HND in any discipline.
• Experience in customer service is an added advantage.
• Good interpersonal skills.
• Good communication skill (Spoken and Written)
• Ability to work under pressure.

All applications should be forwarded to hr@prohubglobal.com on or be four 15th August 2017