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Customer Relationship Management Training In Port Harcourt by omotolapmpreg: 9:57am On Sep 08, 2017 |
Course Agenda Week 1 Day 1. Introduction to CRM® Course Certification What are CRM Application Requirements for the CRM® Exam Guidelines to Fill Up the CRM® Application About the CRM® Exam CRM® Exam Syllabus Feasibility Studies: Preparation, Analysis & Evaluation Fundamentals of Customer Care & Exceptional Customer Service Skills Gaining Customer insights: The Customer Research strategies Optimizing the Moment of Truth in Customer Service Why are Customers Important? Customers are the Reason we are in the Business We want our Customer to Continue to Choose us Customers Experience Statements Customer Service & Business Development Strategies Day 2. BUILDING & MANAGING RELATIONSHIP The Dynamics of Customer Relationship Management Customer Psychology Management Strategic Customer Servicing2+ Customer Service Quality Process Handling Customers Complaints & Techniques for Dealing with Angry Customer Designing & Managing Customer Service Culture Aligning Customer Service Strategy with Corporate Strategy Strategic/Key Accounts Management Strategies Day 4. Project Integration Management Day 3. Practical Walkthrough The Customer Service/Sales Profile Managing Initial or Stand-Alone Transactions Installation and use of CRM+ software 2.1 About the course Ciel Consulting PMP® training from Simplilearn is designed to ensure that you clear the CRM® exam in the first attempt. Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the Process groups and knowledge areas as prescribed by CRM®. We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the CRM® certification. 2.2 What are the course objectives Objectives/Benefits After attending this workshop, participants would have gained knowledge and practice of: * Setting & clarifying customer service goals and how to achieve it * Building formidable group of loyal customers * Demonstrating commitment to customer service attitudes * Customer service and company's future * Classifying profitable customers & service each excellently * Recording customer retention rate between 90-95% consistently annually * Maximize profit for their organizations * Providing prompt & courteous services * Manage customers' special request * How to deal with an Angry Customers * Projecting professional image * Appropriate & Correct Telephone Etiquette * Professionally handle service failure and recovery strategies 2.3 Who should do this course This course is designed for all whose actions, task or decisions affect or relates to customer acquisition, retention and management. They includes but not limited to: Business Owners Managers/supervisors Customer service representatives Call centre agents Sales/Marketing Staff Operations/maintenance staff Accounts/finance personnel Field Service professionals & managers 2.4 What does the training pack contain? Certificate of completion. CRM Training materials Training Manuals Exam Prep Book EQMS installation and training Students Workbook and Project Templates Real-life application and understanding Certified and Experienced trainers Exam support including registration and scheduling Free exam Prep class. Venue: Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo. Abuja Training Center: Beside RCCG Zonal Headquarters at Cornershop, close to Indian Hospital, Karu, Abuja FCT. Call our Hotlines for Reservations: Lagos, Abuja, PH Dates: 2 Days Customer Relationship Management Training Lagos, PH and Abuja CRM | Weekend | 16th and 17th Sep. 2017 | 2 days | N35,000 CRM | Weekday | 18th and 19th Sep. 2017 | 2 Wkend| N35,000 TIME: 10:00am - 5:00pm Click here to see Training Highlights. http:///1RNBAlO Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -
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