Cobranet Limited a leading Internet Service Provider (ISP) is recruiting to fill the position below:


Responsibilities:

Interact with customers to provide and process information in response to complaints and inquiries.
Escalate cases to another unit to and follow up on the case.,
Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)
Provide technical support service via phone, email, and other channels as required to clients.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper follow up and closure of all pending tickets.

See Position below:

https://www.naijajobcentre.com/posts/engineering-vacancy-cobranet-limited/