people go loose their jobs

napoleon77:


Is the representative a human or a chatbot or AI?

The call goes to a human agent. There is a routing algorithm built right into the system. It helps push the call to a human agent with the appropriate skills to attend to the caller.

Yes, it makes sense but call back request is not an efficient measure of customer service. Call back to do what really? How many banking problems are solved via call back?? Most times, one is required to visit a branch and that's where many banks are failing. Banking hall customer service

Artificial intelligence is taking over everything soon as the most companies are trying to save cost.

hopsydboi:

Regardless of the market/industry. "The process and methodology" of how you run the business is the most important competitive advantage!
Should I go on with an elaborate sum up?

I'll be glad for you to elaborate.

However I believe that the strategic assets that confers the most competitive advantage is that which is not easily imitable by competitors in the industry hence variance sector wise. The knowledge based view has placed capabilities at the top of strategic assets ladder. Interchanged with technology they are top dog strategic assets in my view.

kolokolobi:


I'll be glad for you to elaborate.

However I believe that the strategic assets that confers the most competitive advantage is that which is not easily imitable by competitors in the industry hence variance sector wise. The knowledge based view has placed capabilities at the top of strategic assets ladder. Interchanged with technology they are top dog strategic assets in my view.

Several things are done in different ways . However I will have to agree to your point. I possibly forgot the imitable characteristic of strategic asset.