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Operations Manager(fiber Optic Management) by cynthiarnl: 5:51pm On Nov 03, 2017 |
RNL is recruiting to fill the position of: Job Title: Operations Manager As operations manager you will be responsible for leading, managing and developing the operations teams in allotted managed services division including; field, 2nd line support and service management. These are the teams responsible for providing pro-active first fix and post support to our managed Service Customers. Job Specifications • Design and deliver support and service solutions for service customers in line with industry best practice. • Monitoring the effectiveness of the team against SLA/KPI’S, driving through change as needed to deliver continual service improvement. • Ensure operational procedures and practices are well defined, documented and consistently applied. • Instill a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues. • Be capable of identifying and implementing change within the team to ensure it can take new service offerings. • Contribute proactively to new service development. • Work closely with the Head of operations & Maintenance and offer stakeholders to ensure new customers are on-boarded with seamless handover / transition into “in Life” service. • Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service. • Set and cascade business objectives and targets to the team. • Ensure teams are skilled, trained and developed to enable them deliver high quality service and support. • Ensure quality up-to-date documentation for all service arrangements and generate reports:- a. Core status report b. Faults report. c. Daily, weekly and monthly performance reports. d. Equipment’s and vehicle reports e. Floats and expenditure reports. f. Bonus and penalties as applicable. • Provide input into the divisional strategy with particular focus into opportunities to grow and enhance the services offered. • Achieve consistent customer satisfaction ratings and respond appropriately to customer feedback on areas for improvement. • Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required. Qualifications/Requirements • BSc or HND in Engineering or other related sciences • MBA is an added advantage • Membership of Project Management professionals & other professional bodies • Minimum of 7 years’ experience in Engineering/Project management Environments • Age: between 30-35 years • Knowledge and awareness of project Management principles, documents and plans. • Good facilitation and analytical skills. • Ability to deliver results on time, on budget, and to the very highest standards. • Ability to quickly gain the technical, behavioral and contextual elements of a project. • PRINCE2 or its equivalent is also an added advantage. • Running large and small scale projects. • Stakeholder management. Application Closing Date 17th of November 2017 Method of Application Interested and qualified candidates should send their CV's to hr@raeanna-nig.com. Note: Only short-listed applicants will be contacted. |
Re: Operations Manager(fiber Optic Management) by Nobody: 7:30pm On Nov 03, 2017 |
Kindly Look up my profiLe on NL "igorekpengmaiL" among my KYC : the shoppes oniru, seamfix Ltd, matson image, pine field, ict convergence etc. I 'd Like to meet u. |
Re: Operations Manager(fiber Optic Management) by dupzy05: 1:35pm On Nov 04, 2017 |
cynthiarnl: |
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