Customer Service Representative
Job Type: Full Time
Job Location: Lagos
John Haris Construction Company is one of the leading fast growing local and international engineering construction company, offering integrated solutions and related services. We provide our clients with unparalleled service, communication, and distinctive craftsmanship at an affordable price by combining both global expertise and local knowledge to create exceptional engineering solutions for our clients and their stakeholders. We also specialize in executing complex works that require the highest level of technical expertise to provide the best quality services to our clients.
Due to increase in contracts, business development and innovative ideas, we are currently looking for people who thrive on challenges and who consistently strive for excellence within their field. Apply now if you wish to work with us and be part of a dynamic and professional team of expert within our established organization.
MAIN FUNCTIONS:
• Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Ensures and provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• Performs assigned system maintenance to various electronic order files.
• Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities
• Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.


Professional and Academic Qualifications;
• HND/Bsc. in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute
• Professional qualifications from the recognized professional boards, will be added advantage
Working Experience;
• At least 1 year working experience in a similar field
• Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word
• Telecommunication or customer care representative experience will be preferred
• Able to work independently and as a team
Minimum Required Skills:
• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail
• Great Multi-tasking skills
• Competency in Computer skills
• Ability to work under minimum supervision
Remuneration
Salary is between N100000 – N130000 excluding incentives and allowances
Application Closing Date
20th December, 2017

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Human Resources Officer
Job Type: Full Time
Job Location: Lagos
Job Title: Human Resource Officer
Responsibilities:
• Advise Management on the manpower/headcount implications of the business strategy as well as best suited methods for addressing manpower needs
• Plan and implement the end-to-end employee recruitment and selection process in line with the laid down company policies and procedures
• Assist in the Company New Hire Induction programme, ensuring seamless and successful implementation
• Manage Company employee verification (credential and reference etc verification) and ensure the accuracy and correctness of information contained in staff records and files
• Organize and coordinate the company’s Knowledge
• Sharing initiative as part of a larger competency development and gap bridging programme
• Liaise with Line Supervisors in identifying employee training needs from the results of formal competency assessment exercises
• Responsible for collating and preparing the annual training plan/calendar and securing approval for its implementation
Requirements:
• Minimum of HND
• Commercial awareness
• Effective organizational skills
• Ability to form working relationships with people at all levels
• Teamwork skills
• Interpersonal skills
• Meticulous attention to detail
Remuneration
Salary is between N150000 – N180000 excluding incentives and allowances
Application Closing Date
20th December, 2017

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Job Title: Secretary
Job Type: Full Time
Job Location: Lagos
Job Description
• Organizing, preparing agendas for and taking minutes of board meetings and annual general meetings (AGMs)
• Maintaining statutory books, including registers of members, directors, import and export documentation
• Dealing with correspondence, collating information and writing reports, ensuring decisions made are communicated to the relevant company stakeholders;
• Contributing to meeting discussions as and when required, and advising members of the legal, governance, accounting and tax implications of proposed policies;
• Monitoring changes in relevant legislation and the regulatory environment and taking appropriate action;
• Liaising with external regulators and advisers, such as lawyers and auditors;
• Taking responsibility for the health and safety of employees and managing matters related to insurance and property;
• Developing and overseeing the systems that ensure the company complies with all applicable codes, in addition to its legal and statutory requirements.
• Maintaining the register of shareholders and monitoring changes in share ownership of the company;
• Paying dividends and managing share option schemes;
• Taking a role in share issues, mergers and takeovers.
• Entering into contractual agreements with suppliers and customers;
• Managing office space and property as well as dealing with personnel administration;
• Overseeing public relations and aspects of financial management.
Requirements:
• Minimum of OND
• Must be self-motivated
• Must be organized
• Must be a good communicator
• Must be an IT literate
Should be able to work with little or no supervision
Remuneration
Salary is between N120000 – N150000 excluding incentives and allowances
Application Closing Date
20th December, 2017
Mode of application
Interested qualified candidates should forward their CV to hr@johnharisconstruction.com stating the post applied for as the subject of the email