VACANCY ADVERT

VINCITORE UNIVERSAL
Is an Abuja based innovative firm. We are focused on providing quality business solutions through consulting and provision of several services; ranging from corporate branding, ICT Consultancy, process automation/optimization, marketing tools/techniques, software solutions and hardware implementation amongst other services. The company also provides strategic planning and technology management services to companies of all sizes in nearly all industries, and is "productizing" the results of its work and methodologies into mass marketable applications.

Job Title: CUSTOMER CARE REPRESENTATIVE
The company is seeking for suitably qualified female candidates to fill the vacant position of customer care representative.

Job Location - ABUJA
Educational Qualification
A good degree (B.Sc or HND) in relevant field of study.

Responsibility
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Strategic engagement with customers
· Resolve customer complaints via phone, email, mail or social media
· Use technology to reach out to customers
· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Maintain financial accounts by processing customer adjustments
· Recommend potential products or services to management by collecting customer information and analyzing customer needs
· Prepare product or service reports by collecting and analyzing customer information
· Manage large amounts of incoming calls
· Generate sales leads
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/team sales targets and call handling quotas
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
· Assist with placement of orders, refunds, or exchanges
· Utilize computer technology
· Compile reports on overall customer satisfaction

Knowledge, Skills and Experience
· Proven customer support experience
· Track record of over-achieving quota
· Strong phone contact handling skills and active listening
· Familiar with CRM systems and practices (advantage)
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize and manage time effectively

Method of Application
Application and CV with the job title clearly indicated as the subject of the mail should be sent to vincitoreuniversallimited@gmail.com. Only short-listed candidates will be contacted.

Application Deadline
Friday, November 25th, 2017.