Vacancy @ Ayoola Foods For Customer Service Officer
Ayoola Foods Limited is Nigeria's leading Indigenous Food Processing, Marketing and Consulting Company. As a result of growth and the need to strengthen our current team, we need exceptional individuals with the right qualifications, drive and experience to join our team of professionals.
Customer Service Officer/ Executive
Location: Lagos

Job functions:
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Prepare Ayoola product reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals incentives and promotions
Requirements:
• Minimum of a B.Sc/HND in relevant fields
• At least two (2) years’ experience in marketing or sales
• Candidates must not be more than 32years of age.
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Application Closing Date
Jan 21, 2018

How to apply

AyoolaFoods:
Vacancy @ Ayoola Foods For Customer Service Officer
Ayoola Foods Limited is Nigeria's leading Indigenous Food Processing, Marketing and Consulting Company. As a result of growth and the need to strengthen our current team, we need exceptional individuals with the right qualifications, drive and experience to join our team of professionals.
Customer Service Officer/ Executive
Location: Lagos

Job functions:
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Prepare Ayoola product reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals incentives and promotions
Requirements:
• Minimum of a B.Sc/HND in relevant fields
• At least two (2) years’ experience in marketing or sales
• Candidates must not be more than 32years of age.
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Application Closing Date
Jan 21, 2018

how do we apply?

Application link