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Graduate Front Desk/ Customer Care Officer At Trifed Nigeria Limited by adekanmbi1986(m): 12:23pm On Jan 25, 2018 |
Trifed Nigeria Limited was incorporated in1998 as a spin-off from its parent company, Genesis Worldwide Shipping (GWS), the ship owning/vessel chartering arm of the corporate group, to offer an integrated, one-stop shop to consumers in the downstream sector of the Nigerian Petroleum marketing industry. We are recruiting to fill the position below: Job Title: Front Desk/ Customer Care Officer Location: Lagos Responsibilities Greet customers warmly and in a professional manner and ascertain problems or reasons for visiting Identify and assess the Customers' needs to achieve satisfaction Compile reports on overall customer satisfaction Advise on Company's information Ensure adherence on communication procedures, guidelines and policies Receive and sort incoming letters, express envelopes and courier deliveries and distribute to the appropriate employee Ensure access control functions are observed and report any unusual or suspicious persons/ activities around the reception area Liaise with the Help desk department to resolve complaints and inquiries from Customers via phone and email Assist the Admin department in its activities Provide overall Secretarial and Administrative assistance to the Directors Requirements B.Sc in any discipline from any reputable University Minimum of one (1) experience in a Customer Care role Great Communication Skills ( verbal and written) Good conflict resolution and negotiation skills Positive attitude Accurate reporting skills Great attention to detail and the ability to work under pressure Good organisation and listening skills Ability to multi-task Proficient in Microsoft office tools especially in Excel Application Closing Date Not Specified. How to Apply Interested and qualified candidates should send their CV's as an email attachment and 3 paragraph Letter of Application in the email content page (not as an attachment), the 3 paragraph Application must provide key information on your suitability for the position to: info@trifed.com.ng Using the position applied for as the subject of the mail. 1 Like |
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