Over the last 30 years of working in various sectors of the economy including, legal consulting, banking & finance, oil & gas, telecommunications and business administration, I have observed a trend in internal communications. Several organisations do not pay sufficient attention to internal communications and this has led to low engagement levels with an impact on output and productivity. It should be a strategic tool in business.

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Internal communication is very important and ensures a smooth flow of information in the organisation. All employees should be treated and considered as internal customers. This means their needs should be fulfilled with the same diligence, attention, and methods devoted to external customers. When internal communication is well designed, planned and implemented, it helps to build trust and drives employee motivation, loyalty and productivity. It enhances the employee value proposition.

How to improve internal communications in an organization
Here are six simple things I believe will help to improve internal communications in an organization

Engage actively with employers:
Internal communications in an organization is extremely important for superior business performance. For an organisation to function effectively, employees should feel that they can easily communicate with their team members as well as top management because this act contributes to productivity and the overall business results. When employees are actively engaged, they feel energized and enabled to contribute to the organisation and are willing to go the extra mile for the company. They trust the employer and are committed to the delivery of their tasks. They are also willing to go above and beyond the call of duty.

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Regular communication on new direction:
Internal communications helps employees understand the vision, mission and strategic direction of the organisation and this will play a major role in the alignment and clarity of expectations and objectives that will drive performance. Regular communication by email or on an intranet portal on the strategic business direction and the attainment of company targets and achievements motivates employees to do more.

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