I want to bring to d notice of d Public my nasty experience with Jumia and to enable an average Nigerian to be wary of their practices. This is also to draw d attention of d Nigeria Ministry concerned to observe and sanction, as deem necessary, d gross erring and fraudulent practices of these Service providers, esp. authorised online sellers.

I placed an order of a smartphone (Order no. 36934xxxx) on Nov.27-2017 @ N16,815 with Jumia, with delivery instructions of 10 - 20 days delivery.

After failing to deliver within d sripulated period, I've placed several calls and sent series of mails to Jumia Customer care registering my displeasure at d breach of contract and d usual responses I do get remained "we are sorry for d inconveniences".

At exactly 53 days, a defective phone was delivered to me: when d phone was powered on, d screen remains blank white. After several attempts to get it on failed, I contacted d Customer Care to register d issue d same day and retrival was arranged after about 5 days.

After having confirmed d problem, I was contacted that a refund will be processed. I instisted that I prefer to have a working phone than a refund that won't be able to buy d same phone again at d price I bought it initially because its price has now gone up. After much arguments, I was assured a voucher compensation will be processed to augument d price difference since Jumia doesn't offer replacement. I categorically said d voucher compensation will be acceptable by me only if it completely takes care of d difference in d price buying d same phone again, now that my money had been tied down dis long.The jumia rep (name withheld) and I confirmed d least price of d phone then being 21,600 and d Rep. promised to get back to me soonest looking now at just N4,785 voucher compensation.

Shortly after dis conclusion, now Jan.31, d mail I received frm Jumia was captioned "Request resolved" with N16,815 voucher indicated. Confused about content of d mail as to whether dis voucher is in addition to my money (N16,815) which is to be be refunded or my money has just been refunded without any compensation, I sent several mails to Jumia to clarify issues but no response any more frm them.

Since I'm not hearing anything frm jumia again, by Feb.8-2018 I decided to call d Customer Care but to my greatest surprise, I was told that d N16,815 is simply my money money Jumia had just returned.

Now d questions are:
. In dis acclaimed returned N16,815 where is d promised voucher compensation?
. Atleast to protect her integrity, is N4,785 voucher too much for jumia to bear having unduly tied down a buyer's money for over 2 months?
. Could dis be sufficient reason why Jumia would not respond to my mails for clarifications?
. Does dis act not contravene d terms of d contract? I paid cash (frm my card) to buy, why should my money be converted to voucher?
. With whose consent was d money return in a way of voucher? Must I be compelled to use my money again on their platform?
. So any authorized online seller, like Jumia could hold buyers monies to ransom for more than 2 months without any compensation?
. Is our government really regulating d excesses of these sellers?
. If dis is d way Jumia holds down many Nigerians monies, can u imagine surplus illegal funds that will be available in Jumia coffers floating her business.

TILL THIS VERY MOMENT, I HAVE NOT RECEIVED ANY PHONE FROM JUMIA, NEITHER GOT MY MONEY BACK NOR ANY COMPENSATION.

Today makes it 73 days I placed d order.

Pls let's all look into dis.

NB: Mods, pls do d needful.

Very long and big Big English

Oga I don't understand this your English oh.

Simple summary

i AM SUSPECTING YOU BOUGHT FROM Jumia GLOBAL and that is why this issue is twisted. Just yesterday I discovered that on the jumia website, the options to switch from GLOBAL to LOCAL or NIGERIA has been stylishly removed.

I also bought from even JUMIA Local a backpack with charging port... BUT I was happy when it arrived My state and was waiting for delivery, I didnt go to office for 3 days to wait on JUMIA ghost "home delivery" pay on delivery service... TO MY SHOCK i kept getting sms and mails daily that they would be coming so I should be waiting.... then I went to their office and discovered a fooool there who returned my packaged because HE "tried" to come to deliver it but was not able to..... The number JUMIA sent me was OFF and he had a new number and with Pride he told me he had returned it. If it was not pay on delivery, I would have slapped him but I left it and swore NEVER to use JUMIA again. I would rather import at cheaper rate and wait a bit longer in peace.


JUMIA IS GOING DOWN.

Nonsense. At least u got ur total money back... Oga don't just start creating unnecessary scenes

.....

...ALWAYS USE THE PAY ON DELIVERY OPTION.... AND BE SURE TO CHECK AND CONFIRM THE GOODS BEFORE U PAY...

krissconnect:
Nonsense. At least u got ur total money back... Oga don't just start creating unnecessary scenes

Learn how to read before you start talking rubbish

Didn't u c it in bold that he hasn't gotten anything yet?

All dis Epistle/ lamentation. on top of phone .Why not walk into a shop nearby and buy ur thing rather dan this online thing?.To track such nah wah.Once u hear the sound of bike,nah to jump downstairs thinking nah delivery man but at last nah okada man wey com drop ur neighbor. .Stop wasting ur time,go to their office and collect ur money back

Still waiting for someone that can be bold enough to sue that fraudulent JUMIA. Unless that's been done they will continue with this thier evil practice. I shop abroad not in the sithole country.

krissconnect:
Nonsense. At least u got ur total money back... Oga don't just start creating unnecessary scenes

Nonsense?

Do u know if he needed the phone urgently? He would av easily walked into any shop to buy the phone but chose Jumia yet he got delayed for 2months plus nd still got disappointed.
Same thing happened to me last December nd I understand how painful it is.
I dnt think I will ever use Jumia again.

Aliexpress is evn better off.

Op thanks for creating this thread cause you just saved my ass. I was planning on ordering for leagoo m8 on jumia before but with this information it is better I jejely walk into any tecno office.

This is interesting, however, it is better if the accused would address this problem before it gets out of hand, in my opinion.

Jumia don sour
Everything substandard now has a home on jumia
Till tomorrow my refrigerator has not been delivered and I paid from my card
It’s been 2 months
My men slim suit came and it was worse than a rag
The material is terrible and the size I selected was reduced X2
Even my gate man rejected it
They would remove pay on delivery as a way of hooking you
Calling them solves nothing
Am just planning legal actions again them corporate criminals
Like my friends would always warn me
If u need anything go to the market

Why naija things dey always be like dis?

Why naija things dey always get comma?

Foolish black people

U never see anything, I almost cry wen dem do me. Jumia na wayo

RealTechFreak:
I want to bring to d notice of d Public my nasty experience with Jumia and to enable an average Nigerian to be wary of their practices. This is also to draw d attention of d Nigeria Ministry concerned to observe and sanction, as deem necessary, d gross erring and fraudulent practices of these Service providers, esp. authorised online sellers.

I placed an order of a smartphone (Order no. 36934xxxx) on Nov.27-2017 @ N16,815 with Jumia, with delivery instructions of 10 - 20 days delivery.

After failing to deliver within d sripulated period, I've placed several calls and sent series of mails to Jumia Customer care registering my displeasure at d breach of contract and d usual responses I do get remained "we are sorry for d inconveniences".

At exactly 53 days, a defective phone was delivered to me: when d phone was powered on, d screen remains blank white. After several attempts to get it on failed, I contacted d Customer Care to register d issue d same day and retrival was arranged after about 5 days.

After having confirmed d problem, I was contacted that a refund will be processed. I instisted that I prefer to have a working phone than a refund that won't be able to buy d same phone again at d price I bought it initially because its price has now gone up. After much arguments, I was assured a voucher compensation will be processed to augument d price difference since Jumia doesn't offer replacement. I categorically said d voucher compensation will be acceptable by me only if it completely takes care of d difference in d price buying d same phone again, now that my money had been tied down dis long.The jumia rep (name withheld) and I confirmed d least price of d phone then being 21,600 and d Rep. promised to get back to me soonest looking now at just N4,785 voucher compensation.

Shortly after dis conclusion, now Jan.31, d mail I received frm Jumia was captioned "Request resolved" with N16,815 voucher indicated. Confused about content of d mail as to whether dis voucher is in addition to my money (N16,815) which is to be be refunded or my money has just been refunded without any compensation, I sent several mails to Jumia to clarify issues but no response any more frm them.

Since I'm not hearing anything frm jumia again, by Feb.8-2018 I decided to call d Customer Care but to my greatest surprise, I was told that d N16,815 is simply my money money Jumia had just returned.

Now d questions are:
. In dis acclaimed returned N16,815 where is d promised voucher compensation?
. Atleast to protect her integrity, is N4,785 voucher too much for jumia to bear having unduly tied down a buyer's money for over 2 months?
. Could dis be sufficient reason why Jumia would not respond to my mails for clarifications?
. Does dis act not contravene d terms of d contract? I paid cash (frm my card) to buy, why should my money be converted to voucher?
. With whose consent was d money return in a way of voucher? Must I be compelled to use my money again on their platform?
. So any authorized online seller, like Jumia could hold buyers monies to ransom for more than 2 months without any compensation?
. Is our government really regulating d excesses of these sellers?
. If dis is d way Jumia holds down many Nigerians monies, can u imagine surplus illegal funds that will be available in Jumia coffers floating her business.

TILL THIS VERY MOMENT, I HAVE NOT RECEIVED ANY PHONE FROM JUMIA, NEITHER GOT MY MONEY BACK NOR ANY COMPENSATION.

Today makes it 73 days I placed d order.

Pls let's all look into dis.

NB: Mods, pls do d needful.

I don't work for jumia but please let us help these companies it isn't easy,jumia initially had a pay-on-delivery option but many nigerians disappoint despite money paid on tp to delivery agents etc,yet they did not complain. We should also understand that jumia don't sell these items directly,they are more like marketers and at timese the real sellers disappoint them as well.
Olx has gone down,konga too many companies are struggling.please Op,collect the N16k and don't have anything against them,they are trying.

Buy and Sell any and everything, physical or digital, goods or service etc etc to anybody anywhere in the country safely and securely using Nigeria's number one escrow service and marketplace. It's like ebay but for Nigerians. See link below and in my signature. Signup and grow your business across the country.

to order something online self 4 Nigeria dy taya person

nedu2000:
I don't work for jumia but please let us help these companies it isn't easy,jumia initially had a pay-on-delivery option but many nigerians disappoint despite money paid on tp to delivery agents etc,yet they did not complain. We should also understand that jumia don't sell these items directly,they are more like marketers and at timese the real sellers disappoint them as well.
Olx has gone down,konga too many companies are struggling.please Op,collect the N16k and don't have anything against them,they are trying.

brain follow you...
Let support them... Is as if jumia had dealt with many people here... Pls forgive jumia.. I'm not an agent... Amazon(dont really no their name) passed through this, b4 they bcome what they are today...

What amazon went through can't come close toe what jumia,konga and the likes have to go through-insincerity of clients,insecurity,logistics(transportation) and dollar rates.

dan9ice:
brain follow you...
Let support them... Is as if jumia had dealt with many people here... Pls forgive jumia.. I'm not an agent... Amazon(dont really no their name) passed through this, b4 they bcome what they are today...

someone should help me out please i made an order for over 2 weeks now no reply or call from them please how do i cancel the order want to go to market i get ma stuff jejely

OP pls clarify if you have received your refund albeit in the form of a voucher or you haven't received anything at all? We need to know the challenge right here as if I get it correctly you don't like that you were refunded in the form of a voucher, right?

Go to Court and claim damages

Jumia Nigeria is sh.it, bunch of cooperate scammers and yahoo yahoo executives. Here is my own issue:

https://www.nairaland.com/4150764/how-ripped-off-jumia-nigeria
And till date nothing has been done about it. In fact, they have refused paying my outstanding commissions.

I bought a laptop @Jumia. Last year, ... Omo no be small gbege. The good thing was the I used the pay on delivery option..

When the delivery got to the warehouse @Ajah. I got a text. The delivery guy did not call or text, I waited for two days. During such period, I was always getting a msg that your good is on the way... So I figured out where their warehouse was...
When I reach warehouse. Omo. I see say my laptop don comot from pack o. One idiot they charge am, come they play music on top..

I asked for the delivery number. They told me they have returned it because I was not answering my phone when they came to deliver . I said okay, and went home.. They called early morning the next day. and brought that laptop I saw someone using..

I collect the carton first, tear the thing open. Inspect the nonsense. I wan tear the delivery man slap until I remember say no be him fault..

I return the thing shaperly...come send them a strongly worded ema

I bought a laptop @Jumia. Last year, ... Omo no be small gbege. The good thing was the I used the pay on delivery option..

When the delivery got to the warehouse @Ajah. I got a text. The delivery guy did not call or text, I waited for two days. During such period, I was always getting a msg that your good is on the way... So I figured out where their warehouse was...
When I reach warehouse. Omo. I see say my laptop don comot from pack o. One idiot they charge am, come they play music on top..

I asked for the delivery number. They told me they have returned it because I was not answering my phone when they came to deliver . I said okay, and went home.. They called early morning the next day. and brought that laptop I saw someone using..

I collect the carton first, tear the thing open. Inspect the nonsense. I wan tear the delivery man slap until I remember say no be him fault..

I return the thing shaperly...come send them a strongly worded email

Jejely go to the nearest store around you and buy your tech needs.


Or Contact our NL tested inhouse importers.

rychard:
I bought a laptop @Jumia. Last year, ... Omo no be small gbege. The good thing was the I used the pay on delivery option..

When the delivery got to the warehouse @Ajah. I got a text. The delivery guy did not call or text, I waited for two days. During such period, I was always getting a msg that your good is on the way... So I figured out where their warehouse was...
When I reach warehouse. Omo. I see say my laptop don comot from pack o. One idiot they charge am, come they play music on top..

I asked for the delivery number. They told me they have returned it because I was not answering my phone when they came to deliver . I said okay, and went home.. They called early morning the next day. and brought that laptop I saw someone using..

I collect the carton first, tear the thing open. Inspect the nonsense. I wan tear the delivery man slap until I remember say no be him fault..

I return the thing shaperly...come send them a strongly worded email

Lol.. These people need to be sued

@RealTechFreak

Question 4 should be your first question, followed by Q1.

Anyways, I think you should send them another mail to make your demand and copy CPC Nigeria.
Tweet @jumia and mention CPC Nigeria also.

You'll need patience sha.

I had a funny experience with Glo Nigeria 2017 December. I bombarded them with evidences before they accepted and finally refunded me a month after.

Sorry.

I do order items on jumia, and no Bleep up, I receive my product on the second day of order