The customer service / Front desk unit is as good/bad as the brand they represent. Organisations must imbibe the culture of training/ continuous learning and improvement of their staff. Just as organisations put their best foot forward at marketing presentations or client meetings, they must also learn to extend same practice to all of their touch points because you just never know...

You cannot afford to have an inexperienced person represent your organisation at the point of entry. From the security guard at the gate to the front desk/receptionist all the way to the secretary, across all staff members, organisations must ensure to be well represented. Read more... https:///2pHnywE