Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.

We are recruiting to fill the following positions withing Lagos State:

Job Title: Call Center/Customer Service Agent
Location: Ajah, Lagos
Slot: 50

Call Center/Customer Service Agent Job Duties

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
Job Requirements/Qualifications

Skills: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
Educational Qualifications: Minimum of HND/B.sc in English, Mass Communication, Social Sciences or equivalent.
Lekki-Ajah residence is required
Job Title: Contact Centre Marketing Officer
Location: Lagos

Responsibilities

Demonstrate the ability to understand, provide face to face (f2f) demo capability, as well as sell and negotiate contact centre as a service and related solutions.
Demonstrate customer experience in selling, progressing and closing complex, and often transformational solutions.
Engage directly with line of business executives to understand their key challenges and demonstrate and price solutions that fit their needs, building solutions using Contact Centre portfolio.
Develop and execute tactical and strategic sales strategies that leverage existing client relationships, drive win plans that capitalize on or create compelling events and highlight Invent Alliance’s differentiation to ultimately win the business.
Lead cross discipline teams towards a common vision while operating effectively in a matrixed environment.
Consistently deliver on assigned revenue targets and objectives.
Create and drive revenue within a specified region or list of named accounts
Generate business opportunities through professional networking and cold-calling
Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
Meet and exceed all quarterly and annual sales quotas
Own the sales cycle – from lead generation to closure
Develop strategic territory business plan
Maintain account and opportunity forecasting within our internal SFA system
Generate leads from tradeshows and regional networking events
Ensure 100% customer satisfaction and retention
Key Attributes:

Knowledge of Invent Alliance Contact Centre Services portfolio in addition to proven knowledge of the Contact services marketplace.
Technical skills sufficient to enable quality Contact Centre offering portfolio selection and conceptual solutioning.
Ability to maintain positive Invent Alliance internal relationships with a matrixed set of peer sales and support organizations will be required in order to maximize Invent Alliance (Contact) overall Contact sales efforts.
Must be able to manage a specific sales territory and work with other sales and support teams to achieve territory sales.
Must be able to perform prospecting, demand generation and opportunity harvesting in assign territory.
Educational Qualifications and Experience

At least 1 year experience in selling and demonstrating Call/Contact Centre Solutions or other Contact services
Minimum of HND/B.Sc in Marketing, Telemarketing, Business Administration or related fields.
Job Title: Contact/Call Centre Supervisor
Location: Lagos

Responsibilities

Manage a team of Contact Centre agents.
Be available to affect the entirety of the team’s operations.
Manage by walking around. Be visible to answer questions.
Take calls that your agents can’t handle and be available when an agent appears to need assistance.
Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
Motivate and encourage agents through positive communication and feedback
Assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Job Requirements

Minimum of HND/B.Sc in English, Mass Communication or equivalent, but more education, especially in management, is preferred.
Call center, customer service, or supervisory experience is required.
Proficiency with technology, especially computers, software applications, and phone systems.
Exceptional verbal and written communication skills.
Strong understanding of company products, policies, and services.
Ability to coach, train, and motivate employees and evaluate their performance.
Excellent problem solving, leadership, and customer service skills.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Lekki-Ajah residence is required
Job Title: Contact Centre IT Support Engineer
Location: Lagos... Read more details here ==>>>http://www.currentschoolnews.com/job/invent-alliance-limited-recruitment/