Hi and welcome again, how was your holidays? It’s always a pleasure to write to you and meet your acquaintance. This week we’ll be talking about – Courier & Customer Confidence. Courier & Customer confidence is the confidence that comes from trust, the trust that a courier has in its personnel/staff to carry out deliveries on time, the trust that a customer has in a courier to delivery his or her package on time. It is however, appropriate to say that the Swifno(www.swifno.com) team has trust and confidence as its watchword, as experience in the service of courier delivery has taught that a customer’s trust in a courier breed confidence in the courier.
Between the confidence that a courier has in itself and the confidence that a customer has in a courier, it is the latter (i.e. the confidence that a customer has in a courier) that holds sway simply because it’s an age long fact that the customer is king and we all know what it means to have the confidence of a ‘king’.
Imagine a scenario where you as the customer needed to send a parcel from Lagos to Abuja in the morning and you were leaving for the UK, for; Business, Health reasons or School, that same morning. Of course you’ll need someone you trust, to handle the delivery for you, someone you have confidence in to carry out the delivery successfully. Well, that’s why we at Swifno(www.swifno.com) are here, to avail you with the best courier services and to also activate your confidence in courier delivery in Nigeria.
Do you need a delivery platform that you can build trust and ultimately have confidence in, have you been in search of a platform that will provide you with timely deliveries or a timely delivery service? Or have you needed to send items to within Nigeria, and you wanted/expected them to get to their destination on time or on the same day? Well search no longer, here are some tips that would guide you in ensuring that you get a courier delivery platform that’ll make sure your package deliveries are timely and successful, and ultimately boost your Confidence:

1. Simply download the Swifno mobile app from Google Play Store or from iOS App Store and register.

2. When selecting a courier service, it is important to assess the review rating and comments, to have a glimpse of the experiences of others. The Swifno mobile app provides this feature.

3. In requesting your delivery, ensure you have the package prepared early enough (depending on the distance), before placing your request.

4. Keep your mobile device (or other media) handy for vital information on status of delivery in transit especially if you are the recipient.

5. If the delivery location is far away from the pick-up location (e.g. another state), make the request early enough, preferably first thing in the morning.

6. While placing a courier delivery request, ensure the pick-up and drop- off locations are properly described. This is to ensure the courier service provider does not waste time trying to locate these places.

7. Communication is important. When items are on transit, try to maintain a means of communication with the courier service provide. The Swifno app offers an excellent tracking option where the courier can keep the customer updated at all times.

8. When placing requests for receipts of items from someone else, it is important to advise the person (the sender) just before the request is made.

9. For online requests, proper item description is important. This will enable the courier send the appropriate pricing over. The Swifno app provides a ‘photo upload’ feature to cater for this need. The courier service provider is able to see the picture and have a better description of the item scheduled for pick-up.