1. Job Title: Technical Support Engineer

2. Location: Ogun State

3. Purpose of the Job

Provide first level technical support for all our services: Data connectivity, Internet services, LAN & WLAN services etc. To consistently provide a high level of excellent customer service and technical support ensuring customer’s satisfaction at every point in time.

4. Expected Key Results:

Incident Management (First Call Resolution), Prompt Response to inbound calls and emails

Follow up on unresolved complaint/open tickets to closure, Timely Escalation/feedback to relevant units. Preparing Technical Reports

5. JOB REQUIREMENTS

EXPERIENCE: 2-5 years preferably in an ISP environment

MIN QUALIFICATION:

Bachelor's Degree/HND

6. Educational Qualifications

(B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering, CCNA, CCNP (Desired)

7. Functional Skills

Strong telecommunications, IP design skills, & in-depth knowledge of IP Network. Excellent business communication skills both verbal and written.

8. Work Experience:

A hands-on experience with the following is a must: IP Routing and VPN. Knowledge and experience with network security are desirable. Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable. Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Send your application and resume to mlawal@batcomputers.net