Someone made a comparison between the human body and a business. He concluded that customer service will be at the heart if business were human body. It may not be entirely easy to be at the beck and call of your clients but it becomes really necessary as it has a beautiful way to pay back into your business.

Here are great ways to do a great customer service task;

1. Listen
This may sound obvious, but it can be so easy to just hear clients rather than really listen to what they are saying, or not saying. Is your typically upbeat client a little sharper than normal? Is your client “all over the place” when describing an issue? They may just be extremely frustrated and inconvenienced that they needed to reach out, causing them to be tense; they may be utterly confused with the issue they’re seeing and having a difficult time explaining it. You know your client, so if something is out of character, take it into consideration and tailor your exchange accordingly.

2. Be prompt
“Time is money.” “Time isn’t the main thing, it’s the only thing”. So, be prompt. Don’t let an email or voicemail sit around for hours -- respond! Even if the solution or answer will take more time, just let your client know you are working on it and will follow up with a resolution in due time.

3. Lead the Conversation
Nothing feels worse than being let down, except being let down and it potentially affecting your business. It’s important to take ownership over your interactions, and always follow through until any issue is thoroughly and completely resolved. It is your duty to your clients to match their expectations with realistic outcomes, and your responsibility to follow through.

4. take your time
Take a breath. Maybe it’s a hard conversation, maybe it’s a information that was incorrectly received. Maybe it’s just a bad day! Take a breath. I’ve found by allowing myself a moment before responding, it’s much easier to remove erroneous emotions and be tactful.