Fidelity Bank Plc. has continued to project itself as one Nigerian bank with a deluge of awful abuses when it comes to customer experience. Now, if the latest story about the bank is anything to go by, it is safe to say the bank does not intend to shed its toga of consistency in these abuses. What manner of customer service could have made a branch manager of Fidelity Bank to supervise the beating of customers just because they complained about their woeful services?



According to an eye witness account, Fidelity Bank made no pretense about what it means by customer service on Thursday at its Kola, Alagbado branch in Lagos. It all started when two of the many customers left frustrated when one of the Automated Teller Machines (ATMs) failed to dispense cash to them yet debitting them of the respective sums. Helpless and stranded, the customers went inside the bank to register their complaints as any right-thinking person would but it soon snowballed into a shouting match between the customers and one of the bank’s personnel.

This attracted the attention of the branch manager, who rather than bring the situation under control, aggravated it further by displaying a dearth of conflict resolution skills never before seen from an officer of that level.

In anger, the manager ordered the brutish beatings of the customers and asked that they be bundled out of the banking hall. This got many of the customers transacting inside the hall to rise in solidarity with the maltreated customers and almost led to chaos. It took the intervention of some people to bring sanity back.



This account is the latest in the litany of inefficiencies at Fidelity Bank. The bank is noted for its aggressive human resources policy. Only weeks ago, some aggrieved, unfairly disengaged workers laid siege to the bank when an order, allegedly from the Managing Director of the Bank, saw to the termination of their appointments with immediate effect without having their entitlements and gratuities sorted out.



The bank is said to have been implementing some draconian policies in recent times in its bid to prune its work force. It is said that it has become a norm in the bank for Nnamdi Okonkwo, the bank MD, to lay off staff unlawfully and indiscriminately without any regard to their service years and loyalty.

Customers’ deposits have also had to be tampered with on numerous occasions as some members of staff of the bank have faced prosecution for stealing from customers’ account. One Ihionu Chibuike, who had to be dismissed from the bank, is currently serving a jail term of six years after pleading guilty to four-count charge of stealing, obtaining money by false pretense, forgery and impersonation.



The Allen-Avenue branch of the bank is always inundated with people coming with a barrage of complaints about frauds perpetrated by personnel of the bank on their accounts. N250 million belonging to a customer was allegedly stolen by a senior staff member of the Allen Avenue branch. The thieving dude, who disappeared into the thin air when the lid was blown of his underhand dealings, capitalised on the leaky internal security system of the bank and made away with N250 million!

http://meganews.com.ng/2018/08/11/bank-of-fisticuff-who-will-rescue-fidelity-banks-customers-from-brutal-beatings-by-manager/

A very useless bank

These ones no one do business again na

Oya!

Those who have been hurt by Infidelity, comman rant ooo � �