The first thing we all learnt in school was the alphabeths, which was the foundation to our knowing how to read and write.

To be able to provide excellent customer service and leave a lasting impression in the minds of your customers, there is need to know the ABC's of customer service.

A – Attitude to work should be right.

B - Believe in your products and services.

C – Customer oriented service.

D - Dress properly to suit your kind of work.

E - Empathize with your customers when they make complaints.

F - Find answers for your customers, if you don't have them.

G - Give customers exceptional service.

H - Help customers through any complicated processes or procedures to reduce confusion later.

I - Initiate transaction with customers by putting up a smile.

J - Justify your analysis and offer available alternative service when you must say "no."

K - Know as much as possible about your organization and its products and services.

SOURCE:www.jevolon..com

L - Leave your personal problems at the entrance of your office.

M - Mind your manners. Be ever ready to say “please”, “I’m sorry” and "thank you”, when situation demands.

N - Never say, "That's not my job."

O – Own up to your mistakes. Don't pass it to someone else.

P - Prioritize what's important.

Q - Question your organization on policies and procedures that is a set-back to your rendering good service.

R - Respond promptly and efficiently to customer needs.

S - Speak clearly and professionally never use slang.

T - Treat all customers fairly. No favoritism.

U - Use body language that expresses of your willingness to help.

V - Verify that your customers are satisfied and that you have met their needs before ending calls and sales.

W - Work with your colleagues to produce positive results when the need

X - X-ray yourself to removes negative attitude that reduce your ability to excel.

Y – “Yell not” at any customer no matter how much they yell at you. Keep your conversations calm and be professional at all times.

Z – Zip up your customers so they don’t have cause to go to your competition.

SOURCE: www.jevolon..com