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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Vacancies In Alcatel (2621 Views)
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Vacancies In Alcatel by ikman52000(m): 6:15pm On Apr 09, 2007 |
Hi people, these vacancies exist in Alcatel. It is a Telecommunications Company. All the best as you apply. INTERNAL & EXTERNAL ADVERT Call Center Support DUTIES Provide support to the current Globacom call center and provide basic training to 1st level customer base : Responsible for Operations, tool and platform Participate in user functional requirements gathering activities User Acceptance Tests (UAT) and Operation Readiness Tests (ORT) Responsible for interfacing with 3rd party suppliers Responsible for Software upgrades and patches QUALIFICATION Genesys architecture and knowledge of the Genesys product suite Knowledge of CTI and Call center system including IVR/ACD. Alcatel 4400 PABX an advantage Knowledge of any CRM. Coheris is an advantage Knowledge of Oracle, Unix and Windows platforms Experience of supporting a Customer Care or Call Center environment an advantage Excellent problem solving experience Excellent customer facing skills REMUNERATION Negotiable All applications in candidate’s own handwriting, together with CV, containing Telephone call numbers and photocopies of Certificates, should be submitted to the HRD within 2 weeks of this publication. 2) INTERNAL & EXTERNAL ADVERT Network Operation Center DUTIES Provide support to the current Globacom network Operation Center and provide basic training to 1st level customer base : Responsible for Operations, tool and platform Participate in user functional requirements gathering activities User Acceptance Tests (UAT) and Operation Readiness Tests (ORT) Responsible for Software upgrades and patches QUALIFICATION Fault Management knowledge through alarms and trouble ticket is required Knowledge of Micromuse and Remedy systems is an advantage Knowledge of Oracle, Unix and Windows platforms is required Experience of supporting a NOC environment is an advantage Excellent problem solving experience Excellent customer facing skills Excellent autonomy facing issue resolution or reporting REMUNERATION Negotiable All applications in candidate’s own handwriting, together with CV, containing Telephone call numbers and photocopies of Certificates, should be submitted to the HRD within 2 weeks of this publication. 3) INTERNAL & EXTERNAL ADVERT Billing Support DUTIES Provide support to the current Globacom billing team: Responsible for operation support, tool and platform Participate in user functional requirements gathering activities User Acceptance Tests (UAT) Integration Tests Responsible for interfacing with 3rd party suppliers Responsible for Software upgrades and patches QUALIFICATION Knowledge of telecommunication operator business and environment Billing functional expertise Billing technical expertise on BSCS 6 to iX On-line modules Batch modules Knowledge of BSCS following activities Configuration/Baseline Set-Up Business scenario configuration Rateplan setup Promotions setup Good knowledge of Oracle, Unix and Windows platforms Knowledge of any CRM. Coheris is an advantage Experience of supporting a billing environment an advantage Excellent problem solving experience Excellent customer facing skills REMUNERATION Negotiable All applications in candidate’s own handwriting, together with CV, containing Telephone call numbers and photocopies of Certificates, should be submitted to the HRD within 2 weeks of this publication. |
Re: Vacancies In Alcatel by wills(m): 11:02am On Apr 11, 2007 |
Alcatel's address is 23, idejo street, victoria island , lagos, Nigeria. read about GSM basics and billing in a gsm comp, |
Re: Vacancies In Alcatel by arinola2: 7:32pm On Apr 18, 2007 |
I just submitted my application in there office today[18-04-2007].But there is one thing they are also particular about and this is O'level result [photocopy has to be attached to it].It was even the security man @ their office that was looking through it and for your information you do not need to even put it in an envelop 'cos the security guy would remove the whole thing and return your envelop to you right there.Well i wish everyone all the best!!! ![]() |
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