Counter Agent - Customer Service

Job TypeFull Time
QualificationBA/BSc/HND
Location Lagos
Job Field Customer Care



Ref.: ML-194399

Job Description

Reporting to the Counter Manager, the Counter Agent will be responsible for owning/managing the customer experience relating to cargo release and import shipment exceptions (i.e. invoicing and refund processes)

Key Responsibilities

Receive and file correct documents for import cargo release
Ensure end of day checks of documents received for filing and dispatch to archive
Achieve the set target for cargo release by working closely with the GSC to ensure no delays
Ensure exceptions at the counter are resolved timely to prevent a negative customer experience and issues degenerating to financial losses
Ensure smooth and timely transactions at the counter
Manage self-service computers, ensure they are set up and functional at all times
Continuously find ways to improve counter processes and act on them
Clearly demonstrate CARE PRO behaviors in every customer interaction.
Actively drive awareness and utilisation of Maersk Line self-service channels
Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values

Job Requirements
We are looking for:

Minimum HND or BSc in any discipline
Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and power point etc.
Good interpersonal and communication skills.
Passion for Customer Service.
High attention to detail
Pro-active person with a service oriented mindset.
Likes to get it right the first time and can look ahead to avoid issues from happening.
Able to work under pressure while keeping quality in focus.
Comfortable with Change Management and capable of delivering high quality before, during and after transformation.
Good moral compass and ability to work the Company’s values.
Fluent in English (written and oral)



Method of Application

Apply here:http://jumiaforum.com/listing/maersk-line-career/