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Nairaland Forum / Nairaland / General / Business / (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) (1914 Views)
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(RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by ThatErha: 12:59am On Dec 19, 2018 |
Dear all, I need some help and advice. I have been expecting a parcel from China. Tracking it, I saw that it arrived Nigeria on 6 December 2018. It arrived the post office (Italewa, Ikorodu) on 7 December. I also got an sms from the post office on Monday 10 December saying that my parcel was ready for pick-up. I visited the post office the next day 11 December. Lo and behold, the parcel could not be found; even after a supposed "two-hour search". It was confirmed that the parcel got to the post office though. Since then I have visited the post office regularly, all to no avail. Today, I was told that they have searched everywhere and they can't find it and they don't know what to do. I also do not know what to do right now. I may need to involve the 'popo'. I would like to get this looked into before the item becomes irretrievable. Please, I will appreciate help and advice from anyone and everyone right now. Thanks. NIPOST! NIPOST!! (This has become irritating). This nonsense has to stop. cc .. MODs , Lalasticlala, Seun ..... Please help push this up front. EDIT :- 29Dec Here's something I found out, which should be of help. In every post office, there is a Supervisor and also a Counter Manager. If you ever have any issues which the counter official cannot resolve, ask to see the Counter Manager and/or the Supervisor. If you still do not get any resolution, then you may need to see the DM (district manager) who will either be in that particular post office or in one close to that. This way, you won't be left stranded. 1 Like |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by Colonelo(m): 1:18am On Dec 19, 2018 |
NIPOST! Are they still existing? 2 Likes |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by Viking007(m): 1:54am On Dec 19, 2018 |
Go to their website and contact the customer care. This is exactly why I will never use NIPOST. |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by bodejohn(m): 2:23am On Dec 19, 2018 |
Open a dispute on the item in aliexpress stating that you didn't receive it. You will be refunded or a replacement might be sent. Mail items can get mixed up everywhere, almighty USPS had once failed to deliver a parcel shipped from China. 1 Like |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by czarina(f): 11:16am On Dec 19, 2018 |
bodejohn:Did you read the post at all? It got to Nigeria and they misplaced it there. You want him to shift the blame to Aliexpress? Nigerians ehn! 3 Likes |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by bodejohn(m): 12:19pm On Dec 19, 2018 |
czarina: You probably did not read or understand my response. Did the receive the item? No!!! How exactly did I ask him to shift the blame to Aliexpress for an item that he did not receive irrespective of where it got missing? |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by czarina(f): 1:12pm On Dec 19, 2018 |
bodejohn:And Aliexpress will refund him abi? For something that got to Nigeria and even reached the post office? Nawa for you o |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by alphabbey1(m): 1:26pm On Dec 19, 2018 |
czarina:Oga, Aliexpress will refund him. Its there debt. They will be the one to probe nipost not the buyer. After you collect any package that have tracking no from post office, nipost will update there website and when you check that tracking no on the website, it will show that the goods have been received by the owner. Since he's yet to receive the goods, it will show product not delivered on nipost website. If delivery period have elapsed, It's up to aliexpress to find the package or refund. 1 Like |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by bodejohn(m): 1:39pm On Dec 19, 2018 |
czarina: You don't need all the subtle insults... The post office cannot prove that he has received the items...the receiver has to sign when percels are claimed. He will be fully refunded as long as he didn't collect the item. The post office is even expected to return the items if it is unclaimed after a period of time. AliExpress is a global company managing the shipping millions of parcels every week, this issue will not be strange as parcels get mixed up in transit. Most, if not all the parcels are insured, refunds to the buyer is not an issue once it's confirmed the items were not delivered, damaged or not as described. |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by alphabbey1(m): 1:42pm On Dec 19, 2018 |
ThatErha:Same thing happened to me. I ordered 128gb flash drive last year... Tracking no says it has reached Dugbe post office in Ibadan. I went there and was told it has been transferred to UI post office since that's the address I put. No long story, UI post office couldn't find it. Yet, they have my name and tracking no in there record book that shows they've received it... The manager called me 3 days after that I should show up at there office. I went there thinking they've found it but she took me to her office and the woman in charge of the goods nearly knelt down for me. They baptized me with there Yoruba begging, telling me they'll give back the money I used to buy it... And that if I went back to Dugbe which is there headquarter to lodge complain, she may lose her Job. Mehn, I just forgot everything and never bothered to collect refund from them... Am sure I won't give then same privilege next time. Afterwards, have collected packages over 30 times and no such thing of my goods missing. If they can't find your goods and you don't want to disturb Aliexpress, report them to Lagos nipost headquarter..... 1 Like |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by bodejohn(m): 1:43pm On Dec 19, 2018 |
alphabbey1: Thanks jare... He will even be refunded even if the package does not have online tracking. He will be refunded even if he decided not to go to the Post office to claim the package... 1 Like |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by alphabbey1(m): 1:51pm On Dec 19, 2018 |
bodejohn:I could remember a package I didn't receive on time... It has no tracking no and I asked for a refund... Days after have been refunded, post office now called me to come for the package... |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by bodejohn(m): 1:55pm On Dec 19, 2018 |
alphabbey1: I had same experience too in Ibadan. Unfortunately...most of the parts I ordered were misfits... 1 Like |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by czarina(f): 7:44pm On Dec 19, 2018 |
bodejohn:Subtle insults? Where and when? Oya no vex 1 Like |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by ThatErha: 10:09am On Dec 21, 2018 |
Visited the post office today and they are still looking for my parcel. Please I need the contact of the DM for this post office. Anyone who has it, please share. |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by ThatErha: 8:41am On Dec 29, 2018 |
Thanks all. Package has been retrieved and received. This was 2 days ago. Many thanks to you all here for the responses and guidance. Many thanks to all those within, and those outside, of NIPOST who made efforts to resolve this. Compliments of the season. NB :- Here's something I found out, which should be of help. In every post office, there is a Supervisor and also a Counter Manager. If you ever have any issues which the counter official cannot resolve, ask to see the Counter Manager and/or the Supervisor. If you still do not get any resolution, then you may need to see the DM (district manager) who will either be in that particular post office or in one close to that. This way, you won't be left stranded. |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by thequeen20: 3:36pm On Mar 21, 2022 |
Please I need help Looking for my parcel please it's showing collected by local shipping company since 23rd of February I went there and the lady said she didn't receive it please I need help please tracking id is LP00495090320817 |
Re: (RESOLVED) NIPOST Again - Missing Parcel (RESOLVED) by Idokomichael(m): 9:47am On May 13 |
Good morning all. Pls I need help. A parcel was sent to me from the US since on the 13/03/2024, the parcel got to the nipost post office at ipaja on Friday 10/05/2024. I was called that my package is with them. I got there and I was opening the package some of my items was messing inside the package. The stuff inside the package that I was to receive is ( iPhone 11, techno camon, 2 iPhone XR, Bluetooth speaker, seal tape, headphone jack and seal rubber). When I open up the parcel I found that only ( Bluetooth speaker, seal tape, headphones jack and seal tape rubber) inside the box the 4 phones was not inside it. The receipt that was tape on the box from custom said it only the Bluetooth speaker and seal tape that’s inside the box pls what am I going to do cause this phones are not mine. |
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