Admin Secretary/Customer Support at Bumaksideas

Bumaks Ideas Limited is a top class printing, monogramming and tailoring company that is committed to high quality services with prompt delivery, while maintaining the fastest turnaround possible.


Job Details

We are urgently looking for a Customer Support/Administrative Secretary to take on a permanent contract within Lagos mainland.
This will be an initial contract with a view to progress into a long-term/permanent position.


Job Description

You will be the first point of contact and someone who is keen to apply their operational knowledge in a vibrant and fast evolving new service.
You will be a problem solver, with a can-do/fix-it attitude and 'know how' to make every user of the service feel special and understood, whether by phone, Social media, e-message, email or live chat. There is huge potential for growth in this role developing into a more senior/leadership position from the sole team member to managing a team.
The candidate must be a Female and may not necessarily has Experience in Administration, Secretary, but must ready to learn.


Role & Responsibilities

Response to Customers call, email and social media
General secretarial and administration duties
Technical + advanced PowerPoint to be able to understand all office applications
Support the definition of the customer service strategy
Making customers feel important and at the heart of the business
Identifying and optimising all our opportunities to impress our customers.
Maintaining paper and online records and defining procedures for their retention, protection, retrieval, transfer and disposal[
Reconciling accounts and filling out payments request with proper coding;
Assist with entering and processing approved payments;
Developing and maintaining files; and
Ensure all areas of accounts are in order
Developing and maintaining various financial databases and reports.
Support, review and challenge business performance


Skills and Experience

No Experience but good in computer skills and social media
SSCE or OND, HND
Excellent written and verbal communication skills
Flexible and adaptable


Method of Application
Applicants should send their CV and Cover Letter to: hr@bumaksideas.com