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Solution Engineers Urgently Needed by manjojo(m): 8:01am On Feb 07, 2019 |
Job Description Solution Engineer • Work closely with clients to integrate products with customer software by understanding clients’ business requirements and recommending solutions to achieve the desired results. • Participate in implementation and deployment projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance • Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools. • Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes. • Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data. • Carry out onsite deployment of technical solution based on customer requirements. • Respond to customer support request both remotely and onsite in a timely manner as detailed in customers SLA. • Participate in regular meetings and conference calls with client and sales staff to help qualify opportunities and recommend technical solutions • Provide pre-sales and post-sales support through requirement gathering, proposal development and delivery of Technical Presentation • Additional duties include site survey, system evaluation, system analysis and assessment of customer technology Education/Experience/Technical Requirements/Certifications Experience / Technical Requirements: • 3 - 5 years of experience in Microsoft technologies including infrastructure migrations, troubleshooting, implementation with strong experience in the following areas: (At least two) o Active Directory - experience with upgrades and migrations, advanced experience with GPOs, experience with AAD Connect and ADFS o Exchange 2010 and higher, Hybrid Exchange o Office 365, specifically Exchange Online, Skype for Business, OneDrive, SharePoint, Enterprise Mobility + Security (Intune) o Windows Server 2012r2 or higher o Supporting SQL Server in production environment, including backup and recovery, corruption handling, high availability (mirroring, log shipping), replication, Always-On etc. o Scripting skills including Powershell o Strong DNS/DHCP understanding • Familiarity with IP Convergence including the design and implementation of IP telephony(IPT)/Voice over IP (VoIP) and video Conferencing solutions is an added advantage • 2 years of technical experience focused on Microsoft solutions. Certifications One or more of the following: • Microsoft Certified Technology Specialist (MCSA) • Microsoft Certified Solutions Expert (MCSE) • Cisco Certified Network Professional – (CCNP) Other Skills and Abilities • Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams. • Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution. • Self-starter with excellent organizational, administrative and interpersonal skills. • Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests. • Excellent problem solving, decision making, and analytical skills. • Project management and reporting skills. • Maintains excellent client relationships and high client satisfaction ratings. Method of Application Applicants should send their CV's to: careers@telvida.com Using position applied for as subject of mail |
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