In order to conduct a reset of Netflix application, go to the home screen then select “settings” then swipe down and search for the application after that select “Netflix” after that take the reset toggle to “on” position after that press the home button in order to get back to home screen. Then press the home button twice and swipe right till you get to see the “Netflix” application then swipe up on the application in order to close your session. If you still need more help then ask for it at Netflix support number uk.