We’ve, to an extent, come to a point where the only way businesses can differentiate themselves from their competition is through the customer experience they provide. The more sooner companies realize this, the more innovations we can see in this direction as businesses look for new and exciting ways to cater to their customers.

Investing in technology for this purpose, is therefore, the most basic need in order to innovate and improvise on existing customer interaction channels/platforms. That being said, prior knowledge of the latest tech trends is a absolute necessity if your company wants to go down this path.

Here we list the top 3 technology trends altering the course of how customers could possibly interact/engage with companies.
1. Artificial Intelligence
2. Big Data That’s Useful
3. Omni-channel Platform through Cross-Device Recognition