Vacancy At IKEDC For Vigilance Strategy & Monitoring Specialist

Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence.

The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

IKEDC is recruiting to fill the vacant position below:

Job Title: Vigilance Strategy & Monitoring Specialist

Location: Lagos

Reporting To: Vigilance Strategy & Monitoring Lead

Job Type: Full time

Role Purpose

Will be responsible for assisting Vigilance strategy & Monitoring Lead in carrying out the unit strategic activities

Responsibilities

Overall responsibility for the BU vigilance activities and deliverables

Responsible for overall team development

Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies

Periodic Energy and commercial loss audit

BU Performance reporting

Analysis of MIS reports, provide monitoring oversight for team members/field commercial for effective close out of all escalated issues/complaints.

Provides Coaching and Mentoring for team members

Joint responsibility for commercial loss reduction initiatives for the respective BU

Provide commercial loss reports of the BU to management.

Enforce sanctions on consumers resorting to theft or illegal use of electricity

Coordinates investigation of complaints assigned and providing technical inputs on various investigations.

Spot/periodic customer meter recertification and validation for energy accuracy

Carry out any other duty as requested by the Team lead, Head, Vigilance strategy & Loss reduction, BU management and any other recognized stakeholder

See details here>>>https://www.infomaza.com/vacancy-at-ikedc