It goes without saying that engaged employees not only deliver better results, but they are the roots of a world-class company culture and in turn lead to happier customers.

Simply put, employee experience and engagement should precede customer experience. Even before you start caring about your customers, you need to retrospect whether those working for you are happy and motivated first and foremost.

How do you create a milieu in your organization that breeds a strong culture of employee happiness? While there are a lot of intricate factors that go into building employee engagement, it’s hard to create a process-driven approach for it. Because, hey, employees are, at the end of the day, as human as you or me!

Emotion is what binds an employee to your organization at the grass root level. Lively workplaces, constant recreation, enticing paychecks and stunning individual talent – you get all this right and you’d still be grappling with employee churn on a regular basis.

So, what is the most important thing you need to be doing for your employees?

*invest in human capital (training and development of employees)

*invlove them in decision making; don't see them as mere machines or tools too achieving organisational goals and objective

* create an environment that encourages team bonding and watch the organisation soar.

Thank you.