Job Description

We are seeking to hire experienced individuals with a passion for rendering exceptional service at the very first contact with customers to join our team and ensure that the company’s core ideology of providing stress free service to all customers is relayed in all manners of communication.
Responsibilities

The ideal candidate responsibilities include but are not limited to the following:

Handle customers issues either via calls, social media platforms or emails and ensures prompt resolution within two (2) hours of such issues been logged by the customer.

Ensure that exceptional service is provided to all customers at the very first contact.

Sets reminders on all issues and ensure that proper follow up is done on every issue handled leaving the customers 100% satisfied with all resolutions reached.

Provides proper education to all customers making enquiry about our service and ensures that such contacts make use of our services within the first two (2) weeks of contact.

Ensures that all calls and chats that come in are picked up and worked on at all times with a ticket created afterwards.

Brings up suggestions on how to improve the service or what will make your work better.

Ultimately deliver quality service that appeals to our customers and encourage them to utilize our services consistently.
Requirements

The prospective employee will be expected to operate in line with our workplace values which are centered around being a team player with zero tolerance for compromise, providing stress free and excellent service delivery to ensure maximum customer satisfaction.

Applicants should also meet the following criteria:

Possess a bachelor’s degree in arts, social sciences or other related fields

Proven work experience of two(2) years and above interfacing with customers;

To apply for this job, see:https://www.myjobarena.com/jobs/customer-service-representative-3/