In order to get Garmin connected to the computer, get the charging clip connected to the device then get your USB cable connected into a USB port the device will then turn on and a battery sign will appear on the screen hold that sign on the touch screen then go to the Garmin connect official website after that download and install the Garmin express software further follow the on screen instructions & for more detail visit here http://www.garmincustomerservice.co.uk/garmin-express-not-working.php