Job title:customer care support officer.

Locations: Lagos. Jos
Abuja. Akure
Ibadan. Oshogbo
Asaba benin.
Job Summary

The Customer Support Agent will be responsible for assisting both online and retail customers via company’s authorized communication channels.

Minimum Qualification: Degree,bs or HND
Experience Level: No Experience
Experience Length: No Experience/Less than 1 year

Job Description

A fantastic opportunity for an ambitions and hard-working individual to join our fast growing international gaming company to assist provide excellent service to our valued customers.


Responsibilities:

To always be up to date with BonanzaWin business product portfolio and ongoing promotions.
To monitor competitor activity and maintain a good knowledge of their offering.
To communicate important feedback and complaints from customers about business issues to Customer Support Manager and Superiors immediately as they become known.
To show initiative in providing ideas for processes improvement in Customer Support department, as well as general improvements for the company, based on own experience at work and customer feedback.
To provide support to the Customer Support Manager on Online related or other tasks as required.
Escalate inquiries beyond scope of work to Customer Support Manager and other Superiors where necessary.
Work in shifts according to the provided schedule – 40 hours per week.
Answer customer queries without a delay, in good quality and grammatically correct English language, politely and friendly. In exceptional cases if customer’s preferred language is Yoruba, Hausa, Igbo or other local language, which Customer Support Agent knows well, it is allowed to use that for answering customer.


Requirements:

First degree in any relevant discipline
Excellent Spoken and written English
Good Computer literacy and typing skills
Service minded individual
Good Problem Solving Skills
Good Communication Skills
Ability to multitask and manage stressful situations
Background in customer service is an advantage
Yoruba, Hausa or Igbo language skills is an advantage.
Interest in sports and gaming


Benefits:

Flexible work Schedule
Competitive Salary
Learning and Growth Opportunity
Technology
Specialization(s): Software/Backend Development

Mode of Application
Candidates should forward cv to Jummydayo@outlook.com

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