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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Application Specialist Urgently Needed At Ikeja, Lagos (250 Views)
Application Specialist Urgently Needed At Ikeja, Lagos / Application Specialist - South West At Advance Medisystems / Asun Specialist Urgently Needed (2) (3) (4)
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Application Specialist Urgently Needed At Ikeja, Lagos by Omashowen: 5:18pm On May 21, 2019 |
Key Duties and Essential Job Functions Scientific Support: • Provide high level scientific support and operator training to both customers and FSR. • Handle and provide solutions on reagent and software problems due to customer complaints. When needed, documents of customers’ complaints or questions to be dispatched to 2nd level support or service. • Ensure follow-up until issue has been resolved • Provide emergency after-hours scientific and troubleshooting. • Provide scientific documentation to customers support for the company’s systems Training and Development: • Participate in operator trainings, workshops and seminars (to enhance knowledge of instruments and continuous improvement of support level) • Maintain product knowledge and technical knowledge by attending educational workshops and continuous review of professional publications. Controlling and Reporting: • Ensure immediate and appropriate documentation of customer communication in CRM system in order to keep the local customer database up to date • Comply with the Corporate Complain Management Process • Participate in meetings with other teams (Technical Support, Sales & Marketing) Business Development: • Ensure customer satisfaction and long term customer loyalty • Support and assist to identify business opportunities in the market. Experience and Qualifications Essential/Minimum: • HND / BSc Medical Laboratory Sciences, Biology, Chemistry or Biochemistry or work related experience • Significant experience in troubleshooting • Minimum of 3 years of experience in laboratory practice and/or experience in the use of automated laboratory equipment (Roche instruments preferable) • Technical vocabulary • Proficient Computer Skill. Method of Application Applicants should send their Applications to hr_admin@adcem.com |
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Internship /job Vacancies / Executive Assistant/program Coordinator Urgently Needed / Vacancy For Professional Female Drivers (fd-fin)
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