I really do not understand how some of you guys who work at this UBA bank sleep at night knowing so well you don't give a dam to help your customers plight. My younger sis has been with this bank for years and to see how you guys especially your customer service treat her, is uncalled for. Like if you dont wana help her then say u won't. 20,000naira is a lot of money for one to part with especially when the bank claims to be helping but for more than a month and some weeks now they can't do shit about it.

On the 3rd of May 2019,she used a first bank Atm at Ogui Road(Enugu). She requested for 20k. Her account was debited but she didn't get the money. She waited for the cash and nothing came through. She went to UBA bank Enugu (she is based in enugu) and made a complaint and from that day till date, its been one stories to another. Customer service acknowledged her complaint and said the money will be sent back into her account but it's been one story to another. Its even gotten to the point that her calls aren't pick anymore. A number was given to her to calls and even when she calls, the dick head who works for customer service doesn't pick up. This is not fair at all. This is some kind of fraud and little did I Know that banks do steal from their customers. Guys, life is already hard enough for one to add such miscellaneous to it. Please UBA customers care kindly returned her #20,000, in this Buhari government this money is much to part just like that

Bros tweet them and tag CBN. OR SEND A MAIL TO THEIR CUSTOMER CARE MAILBOX AND COPY CBN.

They'll respond asap

once she gets her money, transfer immediately to Union bank. here, all customers have their relationship manager who they can call at any time to resolve such issues within specified working days. It's why Buhari says it's his only Bank

chrispapi11:
Bros tweet them and tag CBN. OR SEND A MAIL TO THEIR CUSTOMER CARE MAILBOX AND COPY CBN.

They'll respond asap

Can you help me with CBN email

ngenec:
I really do not understand how some of you guys who work at this UBA bank sleep at night knowing so well you don't give a dam to help your customers plight. My younger sis has been with this bank for years and to see how you guys especially your customer service treat her, is uncalled for. Like if you dont wana help her then say u won't. 20,000naira is a lot of money for one to part with especially when the bank claims to be helping but for more than a month and some weeks now they can't do shit about it.

On the 3rd of May 2019,she used a first bank Atm at Ogui Road(Enugu). She requested for 20k. Her account was debited but she didn't get the money. She waited for the cash and nothing came through. She went to UBA bank Enugu (she is based in enugu) and made a complaint and from that day till date, its been one stories to another. Customer service acknowledged her complaint and said the money will be sent back into her account but it's been one story to another. Its even gotten to the point that her calls aren't pick anymore. A number was given to her to calls and even when she calls, the dick head who works for customer service doesn't pick up. This is not fair at all. This is some kind of fraud and little did I Know that banks do steal from their customers. Guys, life is already hard enough for one to add such miscellaneous to it. Please UBA customers care kindly returned her #20,000, in this Buhari government this money is much to part just like that

Wow sorry to hear about this o. I had a similar issue in the past. Just send a message to their twitter handle @UBACares or @UBAgroup. The person that contacted me from there was really helpful.

ngenec:
I really do not understand how some of you guys who work at this UBA bank sleep at night knowing so well you don't give a dam to help your customers plight. My younger sis has been with this bank for years and to see how you guys especially your customer service treat her, is uncalled for. Like if you dont wana help her then say u won't. 20,000naira is a lot of money for one to part with especially when the bank claims to be helping but for more than a month and some weeks now they can't do shit about it.

On the 3rd of May 2019,she used a first bank Atm at Ogui Road(Enugu). She requested for 20k. Her account was debited but she didn't get the money. She waited for the cash and nothing came through. She went to UBA bank Enugu (she is based in enugu) and made a complaint and from that day till date, its been one stories to another. Customer service acknowledged her complaint and said the money will be sent back into her account but it's been one story to another. Its even gotten to the point that her calls aren't pick anymore. A number was given to her to calls and even when she calls, the dick head who works for customer service doesn't pick up. This is not fair at all. This is some kind of fraud and little did I Know that banks do steal from their customers. Guys, life is already hard enough for one to add such miscellaneous to it. Please UBA customers care kindly returned her #20,000, in this Buhari government this money is much to part just like that

Sorry to hear about this. i think their customer care unit should be able to resolve your sister's issue. tho even if a staff comes across this post there's no contact details to enable them engage you. Send them a DM on twitter or inbox them via Facebook. You could also call their quick response line, 012808800.

ngenec:
I really do not understand how some of you guys who work at this UBA bank sleep at night knowing so well you don't give a dam to help your customers plight. My younger sis has been with this bank for years and to see how you guys especially your customer service treat her, is uncalled for. Like if you dont wana help her then say u won't. 20,000naira is a lot of money for one to part with especially when the bank claims to be helping but for more than a month and some weeks now they can't do shit about it.

On the 3rd of May 2019,she used a first bank Atm at Ogui Road(Enugu). She requested for 20k. Her account was debited but she didn't get the money. She waited for the cash and nothing came through. She went to UBA bank Enugu (she is based in enugu) and made a complaint and from that day till date, its been one stories to another. Customer service acknowledged her complaint and said the money will be sent back into her account but it's been one story to another. Its even gotten to the point that her calls aren't pick anymore. A number was given to her to calls and even when she calls, the dick head who works for customer service doesn't pick up. This is not fair at all. This is some kind of fraud and little did I Know that banks do steal from their customers. Guys, life is already hard enough for one to add such miscellaneous to it. Please UBA customers care kindly returned her #20,000, in this Buhari government this money is much to part just like that

Send them a message to have this resolved. Their online presence is effective and a message on Facebook or twitter will do.