Premium Souvenirs Limited supplies innovative, design-led promotional products and durable uniforms to companies and institutions. We have been around for over a decade and are now firmly established as the top destination for customers looking for pocket friendly and durable school wear and promotional products for end-of-year gifts, employee recognition as well as incentives and indeed for any occasion or celebration.

We are recruiting to fill the position below:

Job Title: Customer Service/ Front Desk Officer

Location: Lagos

Responsibilities
Maintaining a positive, empathetic and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Requirements
OND qualification.
Ability to stay calm when customers are stressed or upset.
Comfortable using CRM software.
Experience working with customer support
Experience working is an SME is an advantage
Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their Applications to: accounts@premiumsouvenirs.com using the "Job Title" as the subject of the mail.

Note
Only shortlisted candidates will be contacted
Only Applicants residing in Alimosho and its environs should apply.