Customer service manager
Location: Lagos, Abuja and ph

Job Summary

The Customer Service Manager will oversee, coordinate, plan and control activities of the Customer Service Department and ensure the company delivers the highest level of customer service satisfaction while enhancing customer service relationship.

Responsibilities

Develop and implement Customer Service policies and procedure.
Supervise day-to-day operation of the customer Service Department.
Meet with other managers to discuss possible improvements to customer service: by communicating customer service standards, review and assess customer service contracts.
Ensure the necessary tools are available for quality customer service delivery
Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Coordinate and manage customer service projects and initiatives
Investigate and solve customer problems that have been passed on by customer service representatives
Oversee the achievement of customer service levels and standards.
Identify and address staff training and coaching needs.
Develop customer service procedures, policies and standards for the customer servicedepartment.
Requirements: bsc or HND in any discipline
Mode of application: send cv to jummydayo@outlook.com

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